Customer Service Manager Jobs in Collegeville, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Drexel Hill, PA (17 miles from Collegeville, PA)
- 6 hours ago
- Drexel Hill, PA (17 miles from Collegeville, PA)
- 6 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 6 hours ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 6 hours ago
CUSTOMER SERVICE MANAGER Job Details Job Location Parkside Store - Philadelphia, PA Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 1 day ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 1 day ago
Customer Service Coordinator PHILADELPHIA, PA 2 DAYS AGO 21175516 Summary PHILADELPHIA, PA Competitive Salary 2 Years Experience Bachelor's degree No Commisssion 40.00 hours per week / Day Shift...
Client Service Coordinator - 002491 in King Of Prussia, PA
- King of Prussia, PA (6 miles from Collegeville, PA)
- 2 days ago
- King of Prussia, PA (6 miles from Collegeville, PA)
- 2 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
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- Abington, PA (16 miles from Collegeville, PA)
- 3 days ago
- Abington, PA (16 miles from Collegeville, PA)
- 3 days ago
Store - PHI-ABINGTON, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 002491
- King of Prussia, PA (6 miles from Collegeville, PA)
- 3 days ago
- King of Prussia, PA (6 miles from Collegeville, PA)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 3 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 3 days ago
Service Management team on customer issues 5% Ensure all the monthly billings for Flight hours and consignment are processed 5% Perform other duties and fulfill other responsibilities as assigned 4%...
- Norristown, PA (6 miles from Collegeville, PA)
- 5 days ago
- Norristown, PA (6 miles from Collegeville, PA)
- 5 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
Account Manager, Clinical Solutions
- Philadelphia, PA (21 miles from Collegeville, PA)
- 5 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 5 days ago
Account Manager, Clinical Solutions Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that creates growth? About the Team Elsevier is the leading...
Sr. Client Service Manager, Medical & Scientific Communications
- Wayne, PA (9 miles from Collegeville, PA)
- 6 days ago
- Wayne, PA (9 miles from Collegeville, PA)
- 6 days ago
Sr. Client Service Manager, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- Fort Washington, PA (12 miles from Collegeville, PA)
- 6 days ago
- Fort Washington, PA (12 miles from Collegeville, PA)
- 6 days ago
CUSTOMER CARE COORDINATOR Customer Care Coordinator Job ID22613 LocationCorporate Office-Ft Washington - 1140 Virginia Drive Fort Washington, Pennsylvania 19034 United States...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 6 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 6 days ago
The Customer Service Coordinator in Student Financial Services (SFS) is a front-facing customer service team member operating in a fast paced, cross-functional, student-focused environment. This...
Client Service Manager - Philadelphia, PA
- Blue Bell, PA (8 miles from Collegeville, PA)
- 6 days ago
- Blue Bell, PA (8 miles from Collegeville, PA)
- 6 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Customer Service Manager, Airport Customer Experience Administration
- Philadelphia, PA (21 miles from Collegeville, PA)
- 6 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 6 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Lead - Part-Time
- Upper Darby, PA (17 miles from Collegeville, PA)
- 6 days ago
- Upper Darby, PA (17 miles from Collegeville, PA)
- 6 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Collegeville, PA
Moving to Collegeville, PA? Find some basic demographic data about Collegeville, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Collegeville, PA
Highest Education Level
Customer Service Managers in Collegeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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