Customer Service Manager Jobs in Allentown, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Coordinator - Marketing Job ID 188478 Posted 10-Feb-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s)...
Part Time Customer Experience Manager
- Quakertown, PA (12 miles from Allentown, PA)
- 15 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 15 days ago
Store - ALLENTOWN-QUAKERTOWN, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Hatfield, PA (24 miles from Allentown, PA)
- 16 days ago
- Hatfield, PA (24 miles from Allentown, PA)
- 16 days ago
Build your career. Challenge the process. Collaborate and engage. We call it the Clemens Way. Be a part of our team and see your ideas in action! Overview: As the Customer Experience Specialist -...
Store - ALLENTOWN-BETHLEHEM, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Bethlehem, PA (4 miles from Allentown, PA)
- 20 days ago
- Bethlehem, PA (4 miles from Allentown, PA)
- 20 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Experience Manager PT
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 20 days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 20 days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Client Services Manager- Healthcare BAYADA Home Health Care - 3.8 Allentown, PA Job Details 2 days ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program Vision...
- Bethlehem, PA (5 miles from Allentown, PA)
- 24 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 24 days ago
Client Services Manager You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment...
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 26 days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 26 days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Harleysville, PA (23 miles from Allentown, PA)
- 30+ days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Easton, PA (15 miles from Allentown, PA)
- 30+ days ago
- Easton, PA (15 miles from Allentown, PA)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Store - ALLENTOWN-QUAKERTOWN, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Allentown, PA
Highest Education Level
Customer Service Managers in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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