Customer Service Representative Jobs in Allentown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Parts Coordinator
- Nazareth, PA (13 miles from Allentown, PA)
- 5 days ago
- Nazareth, PA (13 miles from Allentown, PA)
- 5 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Quakertown, PA (12 miles from Allentown, PA)
- 2 hours ago
- Quakertown, PA (12 miles from Allentown, PA)
- 2 hours ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown,...
- Bethlehem, PA (5 miles from Allentown, PA)
- 11 hours ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 11 hours ago
un Customer Service and Sales (Bethlehem PA) Supplies Hotline Corp. 2045 Westgate Drive compensation: $15/hour employment type: experience level: entry level job title: Customer Service Rep...
Customer Service/Shipping & Receiving
- Bethlehem, PA (5 miles from Allentown, PA)
- 20 hours ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 20 hours ago
Role and Responsibilities: Under the direction of the Receiving Manager, the Customer Service Representative plays a key role in ensuring all customer service activities such as responding to inquiries...
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
Customer Service/Shipping & Receiving
- Bethlehem, PA (5 miles from Allentown, PA)
- 1 day ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 1 day ago
Role and Responsibilities: Under the direction of the Receiving Manager, the Customer Service Representative plays a key role in ensuring all customer service activities such as responding to inquiries...
- Bethlehem, PA (5 miles from Allentown, PA)
- 2 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 2 days ago
Customer service rep needed. Includes: Calling and emailing existing customers, cold calling for new business and preparing quotes. No experience required. 16-20 hours/week max; 10 AM - 2 PM most days
Customer Service Representative TEMP-to-PERM
- Easton, PA (15 miles from Allentown, PA)
- 2 days ago
- Easton, PA (15 miles from Allentown, PA)
- 2 days ago
POSITION: CUSTOMER SERVICE REP RESENTATIVE (TEMP-to-PERM) LOCATION: COMMERCE PARK (EA STON, PA) REPORTS TO: CUSTOMER SERVICE SUPERVISOR Customer Service Representative Responsibilities : 1....
As a Customer Service Representative, you will support end-to-end order fulfillment, manage customer requests, and proactively resolve issues that impact supply chain efficiency....
- Macungie, PA (9 miles from Allentown, PA)
- 2 days ago
- Macungie, PA (9 miles from Allentown, PA)
- 2 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
15.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Allentown, PA, USA | Hourly | Full Time Join the DVS Team as an Inbound Customer Service...
- Whitehall, PA (3 miles from Allentown, PA)
- 5 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 5 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
In Store Sales Associate - 25000336 Linde Gas & Equipment Inc. is looking for a dynamic customer service oriented in-store sales representative. This position will handle customer inquiries, sell...
Customer Service Representative
- Gilbertsville, PA (21 miles from Allentown, PA)
- 7 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 7 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Allentown, PA
Highest Education Level
Customer Service Representatives in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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