Customer Service Representative Jobs in Allentown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Pennridge Animal Hospital
- Perkasie, PA (19 miles from Allentown, PA)
- 2 days ago
- Pennridge Animal Hospital
- Perkasie, PA (19 miles from Allentown, PA)
- 2 days ago
Customer Service Representative (Veterinary Receptionist) Do you have a passion for helping pets and their people?...
Customer Service Parts Coordinator
- Nazareth, PA (13 miles from Allentown, PA)
- 30+ days ago
- Nazareth, PA (13 miles from Allentown, PA)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
- Whitehall, PA (3 miles from Allentown, PA)
- 11 hours ago
- Whitehall, PA (3 miles from Allentown, PA)
- 11 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Customer Service Representative
- Bethlehem, PA (5 miles from Allentown, PA)
- 2 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 2 days ago
Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA Northside...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Assoc. Cert
- Easton, PA (15 miles from Allentown, PA)
- 2 days ago
- Easton, PA (15 miles from Allentown, PA)
- 2 days ago
Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...
Customer Service Representative - Bilingual
- Gilbertsville, PA (21 miles from Allentown, PA)
- 3 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 3 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential!...
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential!...
Customer Service Representative
- Hilltown, PA (23 miles from Allentown, PA)
- 3 days ago
- Hilltown, PA (23 miles from Allentown, PA)
- 3 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Customer Service Representative $17 hourly
- Whitehall, PA (3 miles from Allentown, PA)
- 3 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 3 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Pharmacy Customer Service Associate
- Palmer Township, PA (11 miles from Allentown, PA)
- 4 days ago
- Palmer Township, PA (11 miles from Allentown, PA)
- 4 days ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Customer Service Representative - New Opening!
- Easton, PA (15 miles from Allentown, PA)
- 5 days ago
- Easton, PA (15 miles from Allentown, PA)
- 5 days ago
Customer service/call center experience is strongly preferred. The ability to upsell is helpful! Qualified candidates can apply by emailing a resume to ... XXXX...
Team Support & Training: Provide backup for customer service representatives during time off and assist in training new employees....
- Boyertown, PA (21 miles from Allentown, PA)
- 7 days ago
- Boyertown, PA (21 miles from Allentown, PA)
- 7 days ago
Campbell Fittings is pleased to announce we are currently recruiting for a Customer Service Representative to join our team....
Warehouse Customer Service Representative - Embroidery
- Northampton, PA (7 miles from Allentown, PA)
- 7 days ago
- Northampton, PA (7 miles from Allentown, PA)
- 7 days ago
WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE - EMBROIDERY Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Allentown, PA
Highest Education Level
Customer Service Representatives in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »