Customer Service Manager Jobs in Hillsboro, OR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Rental Account Manager - $2,000 Sign on Bonus
- Portland, OR (8 miles from Hillsboro, OR)
- 30+ days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive...
- Portland, OR (8 miles from Hillsboro, OR)
- 4 hours ago
- Portland, OR (8 miles from Hillsboro, OR)
- 4 hours ago
Initial Posting Date: 03/12/2025 Application Deadline: 03/24/2025 Agency: Oregon Liquor & Cannabis Commission Salary Range: $8,504 - $13,148 Position Type: Employee Position Title: IT Project...
- Tualatin, OR (11 miles from Hillsboro, OR)
- 4 hours ago
- Tualatin, OR (11 miles from Hillsboro, OR)
- 4 hours ago
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we havent stopped since we started in 1888. We...
Learn what makes QTS a unique place to grow your career! Who We Are: It's pretty exciting, to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it....
Customer Service Team Lead Full-Time
- Tualatin, OR (11 miles from Hillsboro, OR)
- 1 day ago
- Tualatin, OR (11 miles from Hillsboro, OR)
- 1 day ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Warehouse Admin/Customer Service
- Portland, OR (8 miles from Hillsboro, OR)
- 1 day ago
- Portland, OR (8 miles from Hillsboro, OR)
- 1 day ago
Job Type Full-time Description American Lumper Services is a growing nationwide warehouse management company, and we are currently looking for a Warehouse Admin in the Portland, OR area. If youre...
Regional Customer Experience Manager
- Portland, OR (8 miles from Hillsboro, OR)
- 2 days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 2 days ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
PT Customer Experience Manager
- Portland, OR (8 miles from Hillsboro, OR)
- 3 days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 3 days ago
Store - PORT-PORTLAND, OR This position would be primarily consisting of closing shifts. Help keep our front end running smoothly, while ensuring an excellent customer experience. This position...
Customer Service Supervisor - Bilingual (24851)
- Portland, OR (8 miles from Hillsboro, OR)
- 5 days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 5 days ago
Monitor and maintain performance metrics, including abandoned calls, wait time and other statistics related to call center management....
Remote WorkCustomer Service Coordinator - Service Writer
- Portland, OR (8 miles from Hillsboro, OR)
- 7 days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 7 days ago
Position Summary: A Penske Customer Service Coordinator for our Portland branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan...
- Portland, OR (8 miles from Hillsboro, OR)
- 7 days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 7 days ago
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of...
Aquaculture Account Manager Nutrition - Remote Idaho
- Vancouver, WA (13 miles from Hillsboro, OR)
- 8 days ago
- Vancouver, WA (13 miles from Hillsboro, OR)
- 8 days ago
Aquaculture Account Manager Nutrition - Remote Idaho page is loaded Aquaculture Account Manager Nutrition - Remote Idaho locations Home Office, Idaho, United States time type Full time posted on...
Remote Work- Portland, OR (8 miles from Hillsboro, OR)
- 13 days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 13 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Regional Customer Service Manager
- Portland, OR (8 miles from Hillsboro, OR)
- 17 days ago
- Portland, OR (8 miles from Hillsboro, OR)
- 17 days ago
About the Role As the Regional Customer Service Manager at Watlow, you are responsible for overseeing a team across North America, with an indirect team globally....
Senior Customer Success Manager
- Vancouver, WA (13 miles from Hillsboro, OR)
- 19 days ago
- Vancouver, WA (13 miles from Hillsboro, OR)
- 19 days ago
Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice....
Demographic Data for Hillsboro, OR
Moving to Hillsboro, OR? Find some basic demographic data about Hillsboro, OR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Hillsboro, OR
Highest Education Level
Customer Service Managers in Hillsboro, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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