Customer Service Manager Jobs in Oakville, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Support Manager, 12-Month Contract
- Mississauga, ON (9 miles from Oakville, ON)
- 2 hours ago
- Mississauga, ON (9 miles from Oakville, ON)
- 2 hours ago
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate...
- Toronto, ON (21 miles from Oakville, ON)
- 3 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 3 days ago
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
- Mississauga, ON (9 miles from Oakville, ON)
- 5 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 5 days ago
Join a team recognized for leadership, innovation and diversity Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to...
Supervisor, Customer Service - Abbott Core Lab (Mississauga)
- Mississauga, ON (9 miles from Oakville, ON)
- 5 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 5 days ago
About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and...
Customer Service Administrator
- Stoney Creek, ON (16 miles from Oakville, ON)
- 7 days ago
- Stoney Creek, ON (16 miles from Oakville, ON)
- 7 days ago
Administrative Coordinator in Stoney Creek Do you come from administrative experience and are looking for your next challenge? Are you someone who enjoys providing outstanding customer service? Do...
- Hamilton, ON (16 miles from Oakville, ON)
- 8 days ago
- Hamilton, ON (16 miles from Oakville, ON)
- 8 days ago
Work Location Type: Hybrid WFS is committed to keeping businesses working and their people safe in the process. As a Grainger company, We Keep The World Working by serving customers with products...
Client Success Manager, Digital Media
- Toronto, ON (21 miles from Oakville, ON)
- 14 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 14 days ago
Join Hotspex Media! #1 Ranked Media Buying and Planning Agency on Clutch.co Finalist 'Best AI Tool', 2024 Digiday Technology Awards Deloitte Fast 500 Key Responsibilities: Promote collaboration...
Part-time Customer Experience Manager
- Toronto, ON (21 miles from Oakville, ON)
- 15 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 15 days ago
Store - TOR-TORONTO/RIOCAN HALL, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Success Mgr, Canada Strategic Account Services
- Toronto, ON (21 miles from Oakville, ON)
- 21 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 21 days ago
This role is based in our Toronto office. The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The...
- Mississauga, ON (9 miles from Oakville, ON)
- 22 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 22 days ago
Company Information We are a Canadian clean technology company that has developed the worlds first self-configuring smart lighting system. Our revolutionary technology leverages machine...
Client Service Coordinator, PT
- Toronto, ON (21 miles from Oakville, ON)
- 28 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 28 days ago
Company Description We are hiring part time Client Service Coordinators to work at our Downtown Toronto, office to provide exemplary client service and support, in person and over the telephone to...
- Mississauga, ON (9 miles from Oakville, ON)
- 28 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 28 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time...
Client Service Coordinator, Part Time
- Mississauga, ON (9 miles from Oakville, ON)
- 28 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 28 days ago
Company Description We are hiring Part Time Client Service Coordinators to work at our Mississauga office to provide exemplary service and support to our internal and external clients. Scheduling...
Client Services Account Manager
- Hamilton, ON (16 miles from Oakville, ON)
- 28 days ago
- Hamilton, ON (16 miles from Oakville, ON)
- 28 days ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a SPM...
Client Success Manager (Health Systems Partnerships)
- Toronto, ON (21 miles from Oakville, ON)
- 30+ days ago
- Toronto, ON (21 miles from Oakville, ON)
- 30+ days ago
ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Oakville, ON
Highest Education Level
Customer Service Managers in Oakville, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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