Customer Service Manager Jobs in Oakville, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Etobicoke, ON (16 miles from Oakville, ON)
- 4 days ago
- Etobicoke, ON (16 miles from Oakville, ON)
- 4 days ago
ADP est a la recherche dun directeur ou dune directrice des Services a la clientele pour Comptes majeurs, Marche haut de gamme de HRO Souhaitez-vous faire progresser votre carriere dans un...
Customer Experience Manager - Part-time (Temporary)
- Brampton, ON (18 miles from Oakville, ON)
- 8 days ago
- Brampton, ON (18 miles from Oakville, ON)
- 8 days ago
Store - TOR-BRAMPTON, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
VP, Engagement Director (Client Services)
- Toronto, ON (21 miles from Oakville, ON)
- 12 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 12 days ago
About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since...
- Mississauga, ON (9 miles from Oakville, ON)
- 13 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 13 days ago
KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)! In this key role, you will serve as the ultimate champion for client relationships,...
Customer Success Manager (Amazon/Walmart)
- Toronto, ON (21 miles from Oakville, ON)
- 13 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 13 days ago
Who We Are We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the...
Manager, Customer Care Systems Testing
- Toronto, ON (21 miles from Oakville, ON)
- 17 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 17 days ago
The Manager, Customer Care Systems Testing, leads a team of business unit resources to conduct business process, user experience and system testing to meet business goals within Customer Care. The...
Client Services Coordinator, PT
- Toronto, ON (21 miles from Oakville, ON)
- 18 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 18 days ago
Company Description We are hiring part time Client Services Coordinators to work at our Downtown Toronto, office to provide exemplary client service and support, in person and over the telephone...
- Mississauga, ON (9 miles from Oakville, ON)
- 22 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 22 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a Manager, Client Care Services...
Bilingual Customer Care Supervisor
- Mississauga, ON (9 miles from Oakville, ON)
- 24 days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 24 days ago
Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives – this means being deeply committed to the health and well-being of our customers,...
Client Service Manager - Benefits Management & Enrollment Solutions
- Toronto, ON (21 miles from Oakville, ON)
- 25 days ago
- Toronto, ON (21 miles from Oakville, ON)
- 25 days ago
Position Overview: As the Client Service Manager you are responsible for leading a Client Services team to achieve a high level of performance and ensuring successful delivery of client specific...
- Toronto, ON (21 miles from Oakville, ON)
- 30+ days ago
- Toronto, ON (21 miles from Oakville, ON)
- 30+ days ago
Our team and what well accomplish together An inside/outside sales position supporting the development of long term key business relationships at the operational levels with clients by positioning...
- Toronto, ON (21 miles from Oakville, ON)
- 30+ days ago
- Toronto, ON (21 miles from Oakville, ON)
- 30+ days ago
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
- Mississauga, ON (9 miles from Oakville, ON)
- 30+ days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 30+ days ago
Join a team recognized for leadership, innovation and diversity Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to...
Customer Success Mgr, Canada Strategic Account Services
- Toronto, ON (21 miles from Oakville, ON)
- 60+ days ago
- Toronto, ON (21 miles from Oakville, ON)
- 60+ days ago
This role is based in our Toronto office. The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The...
- Mississauga, ON (9 miles from Oakville, ON)
- 60+ days ago
- Mississauga, ON (9 miles from Oakville, ON)
- 60+ days ago
Company Information We are a Canadian clean technology company that has developed the worlds first self-configuring smart lighting system. Our revolutionary technology leverages machine...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Oakville, ON
Highest Education Level
Customer Service Managers in Oakville, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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