Customer Service Manager Jobs in Ajax, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - TOR-AJAX, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
VP, Engagement Director (Client Services)
- Toronto, ON (22 miles from Ajax, ON)
- 11 days ago
- Toronto, ON (22 miles from Ajax, ON)
- 11 days ago
About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since...
Customer Success Manager (Amazon/Walmart)
- Toronto, ON (22 miles from Ajax, ON)
- 11 days ago
- Toronto, ON (22 miles from Ajax, ON)
- 11 days ago
Who We Are We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the...
Manager, Customer Care Systems Testing
- Toronto, ON (22 miles from Ajax, ON)
- 16 days ago
- Toronto, ON (22 miles from Ajax, ON)
- 16 days ago
The Manager, Customer Care Systems Testing, leads a team of business unit resources to conduct business process, user experience and system testing to meet business goals within Customer Care. The...
Client Services Coordinator, Contract
- Markham, ON (13 miles from Ajax, ON)
- 17 days ago
- Markham, ON (13 miles from Ajax, ON)
- 17 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time...
Client Services Coordinator, PT
- Markham, ON (13 miles from Ajax, ON)
- 17 days ago
- Markham, ON (13 miles from Ajax, ON)
- 17 days ago
Company Description We are hiring Part Time Client Services Coordinators to work at our Markham office for evening and weekend support. As a Client Services Coordinator you will provide exemplary...
- Markham, ON (13 miles from Ajax, ON)
- 17 days ago
- Markham, ON (13 miles from Ajax, ON)
- 17 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time...
Client Service Manager - Benefits Management & Enrollment Solutions
- Toronto, ON (22 miles from Ajax, ON)
- 23 days ago
- Toronto, ON (22 miles from Ajax, ON)
- 23 days ago
Position Overview: As the Client Service Manager you are responsible for leading a Client Services team to achieve a high level of performance and ensuring successful delivery of client specific...
- Toronto, ON (22 miles from Ajax, ON)
- 30+ days ago
- Toronto, ON (22 miles from Ajax, ON)
- 30+ days ago
Our team and what well accomplish together An inside/outside sales position supporting the development of long term key business relationships at the operational levels with clients by positioning...
- Toronto, ON (22 miles from Ajax, ON)
- 30+ days ago
- Toronto, ON (22 miles from Ajax, ON)
- 30+ days ago
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
PT Customer Experience Manager
- Scarborough, ON (12 miles from Ajax, ON)
- 45+ days ago
- Scarborough, ON (12 miles from Ajax, ON)
- 45+ days ago
Store - TOR-SCARBOROUGH, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Success Mgr, Canada Strategic Account Services
- Toronto, ON (22 miles from Ajax, ON)
- 45+ days ago
- Toronto, ON (22 miles from Ajax, ON)
- 45+ days ago
This role is based in our Toronto office. The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The...
Client Service Coordinator, PT
- Toronto, ON (22 miles from Ajax, ON)
- 60+ days ago
- Toronto, ON (22 miles from Ajax, ON)
- 60+ days ago
Company Description We are hiring part time Client Service Coordinators to work at our Downtown Toronto, office to provide exemplary client service and support, in person and over the telephone to...
Client Success Manager (Health Systems Partnerships)
- Toronto, ON (22 miles from Ajax, ON)
- 60+ days ago
- Toronto, ON (22 miles from Ajax, ON)
- 60+ days ago
ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and...
Municipal Project Manager & Client Services Manager
- Markham, ON (13 miles from Ajax, ON)
- 90+ days ago
- Markham, ON (13 miles from Ajax, ON)
- 90+ days ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Ajax, ON
Highest Education Level
Customer Service Managers in Ajax, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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