Customer Service Manager Jobs in North Canton, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Belden Village - Canton, OH
- Canton, OH (2 miles from North Canton, OH)
- 16 hours ago
- Canton, OH (2 miles from North Canton, OH)
- 16 hours ago
Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to...
Customer Experience Manager - Victoria's Secret PINK - Belden Village - Canton, OH
- Canton, OH (2 miles from North Canton, OH)
- 1 day ago
- Canton, OH (2 miles from North Canton, OH)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Retail Manager - Customer Experience Manager
- North Canton, OH
- 4 days ago
- North Canton, OH
- 4 days ago
Store - NORTH CANTON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Dover, OH (20 miles from North Canton, OH)
- 10 days ago
- Dover, OH (20 miles from North Canton, OH)
- 10 days ago
Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a...
Retail Customer Service Supervisor
- Massillon, OH (5 miles from North Canton, OH)
- 14 days ago
- Massillon, OH (5 miles from North Canton, OH)
- 14 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Akron, OH (15 miles from North Canton, OH)
- 23 days ago
- Akron, OH (15 miles from North Canton, OH)
- 23 days ago
Job Description Summary The Customer Service Supervisor provides leadership, direction & support to CSRs & leads in the contact center. Maintains customer relations by ensuring team meets &...
WE HIRE CHAMPIONS! Join Visual Edge It, where technology meets excellence. Were embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies...
Senior Manager Customer Service Management
- North Canton, OH
- 23 days ago
- North Canton, OH
- 23 days ago
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected,...
Demographic Data for North Canton, OH
Moving to North Canton, OH? Find some basic demographic data about North Canton, OH below.
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Salary for Customer Service Manager Jobs in North Canton, OH
Highest Education Level
Customer Service Managers in North Canton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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