Customer Service Manager Jobs in Middletown, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Account representatives don't pass up this opportunity for a great new job that combines client management with a consultative sales process for a global industrial distribution company....
Retail Full Time Customer Service Supervisor
- Kettering, OH (18 miles from Middletown, OH)
- 7 days ago
- Kettering, OH (18 miles from Middletown, OH)
- 7 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
- Mason, OH (15 miles from Middletown, OH)
- 8 days ago
- Mason, OH (15 miles from Middletown, OH)
- 8 days ago
Requisition ID: 878646 Position: Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture, and...
Retail Part Time Customer Service Supervisor
- Kettering, OH (18 miles from Middletown, OH)
- 9 days ago
- Kettering, OH (18 miles from Middletown, OH)
- 9 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Customer Service Administrator
- Mason, OH (15 miles from Middletown, OH)
- 14 days ago
- Mason, OH (15 miles from Middletown, OH)
- 14 days ago
Customer Service Administrator POST NUMBER: 424597 Mason, OH, US On-Site September 23rd, 2024 Minerals & Mining Vaco $ 24.00 - 25.00 hourly contractor Basic Function: Support the customer service...
- Mason, OH (15 miles from Middletown, OH)
- 14 days ago
- Mason, OH (15 miles from Middletown, OH)
- 14 days ago
Customer Service Manager POST NUMBER: 429208 Mason, OH, US On-Site November 8th, 2024 Hospitals & Physicians Clinics Vaco $ 75000.00 - 85000.00 yearly direct hire ESSENTIAL FUNCTIONS: Direct, oversee...
Retail Customer Service Supervisor
- Lebanon, OH (13 miles from Middletown, OH)
- 15 days ago
- Lebanon, OH (13 miles from Middletown, OH)
- 15 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Mason, OH (15 miles from Middletown, OH)
- 20 days ago
- Mason, OH (15 miles from Middletown, OH)
- 20 days ago
Requisition ID: 877280 Position: Full-Time Total Rewards: Benefits/Incentive Information Theres more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in...
[US] Customer Relationship Manager
- Mason, OH (15 miles from Middletown, OH)
- 30+ days ago
- Mason, OH (15 miles from Middletown, OH)
- 30+ days ago
Customer Relationship Manager Full Time Cincinnati, OH Innovate with Benchmark Gensuite as a Customer Relationship Manager Everyone wants to make the world a better place. We work to make it...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- West Chester, OH (14 miles from Middletown, OH)
- 30+ days ago
- West Chester, OH (14 miles from Middletown, OH)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Hamilton, OH (8 miles from Middletown, OH)
- 45+ days ago
- Hamilton, OH (8 miles from Middletown, OH)
- 45+ days ago
Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed...
Customer Care Center - Account Manager I Personal Lines
- Fairfield, OH (8 miles from Middletown, OH)
- 45+ days ago
- Fairfield, OH (8 miles from Middletown, OH)
- 45+ days ago
& Casualty Insurance License maintain license through continuing education according to state requirements Enhance your talents Providing outstanding service and developing strong relationships with...
Customer Service Lead - Part-Time
- Springdale, OH (17 miles from Middletown, OH)
- 45+ days ago
- Springdale, OH (17 miles from Middletown, OH)
- 45+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Beavercreek, OH (21 miles from Middletown, OH)
- 60+ days ago
- Beavercreek, OH (21 miles from Middletown, OH)
- 60+ days ago
Store - DAYTON-BEAVERCREEK, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Fairfield, OH (16 miles from Middletown, OH)
- 60+ days ago
- Fairfield, OH (16 miles from Middletown, OH)
- 60+ days ago
... Thunderbird Lane, Fairfield, Ohio 45014 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Demographic Data for Middletown, OH
Moving to Middletown, OH? Find some basic demographic data about Middletown, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Middletown, OH
Highest Education Level
Customer Service Managers in Middletown, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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