Customer Service Manager Jobs in Grove City, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager (CSM) - Exchange
- Dublin, OH (16 miles from Grove City, OH)
- 1 day ago
- Dublin, OH (16 miles from Grove City, OH)
- 1 day ago
Customer Success Manager (CSM) - Exchange Bold Penguin is a leading integrated digital solution platform dedicated to simplifying small commercial insurance. Our technology makes the quote and...
- Columbus, OH (17 miles from Grove City, OH)
- 2 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 2 days ago
Step up as a Manager, Customer Success, where you will manage a team and oversee a department dedicated to maintaining and enhancing customer satisfaction throughout the post-sales lifecycle. Your...
Healthcare Provider Account Manager
- Columbus, OH (17 miles from Grove City, OH)
- 3 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 3 days ago
Overview We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions...
- Columbus, OH (17 miles from Grove City, OH)
- 4 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 4 days ago
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Ohio territory. StructureCare, headquartered in Lancaster,...
IT Technical Client Success Manager II
- Columbus, OH (17 miles from Grove City, OH)
- 6 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 6 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Columbus, OH (17 miles from Grove City, OH)
- 9 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 9 days ago
Call Center experience preferred. Minimum two years of related experience....
Retail Customer Service Supervisor Part Time
- Columbus, OH (17 miles from Grove City, OH)
- 10 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 10 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Retail Customer Service Supervisor Full Time
- Columbus, OH (17 miles from Grove City, OH)
- 11 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 11 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
- Columbus, OH (17 miles from Grove City, OH)
- 13 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 13 days ago
Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe...
Customer Success Account Manager
- Dublin, OH (16 miles from Grove City, OH)
- 13 days ago
- Dublin, OH (16 miles from Grove City, OH)
- 13 days ago
* This role has an onsite requirement of (minimum) 2 times per week in the Sioux Falls, South Dakota area * Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated...
AEM DTac Key Account Manager - St. Louis, MO & Columbus, OH
- Columbus, OH (17 miles from Grove City, OH)
- 13 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 13 days ago
Expected Travel : More than 50% Requisition ID : 11889 About Teleflex Incorporated As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality...
Remote WorkCustomer Experience Manager- Polaris
- Columbus, OH (17 miles from Grove City, OH)
- 13 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Worthington, OH (17 miles from Grove City, OH)
- 14 days ago
- Worthington, OH (17 miles from Grove City, OH)
- 14 days ago
About The Role: Arbor Homes, a Berkshire Hathaway Company, is seeking Customer Care Manager to join our Warranty Team located in Columbus, OH. We are seeking customer service professionals who can...
Onsite - Customer Success Manager
- Columbus, OH (17 miles from Grove City, OH)
- 14 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 14 days ago
A Customer Success Manager is responsible for managing a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You...
Retail Customer Service Supervisor
- Columbus, OH (17 miles from Grove City, OH)
- 14 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 14 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Grove City, OH
Moving to Grove City, OH? Find some basic demographic data about Grove City, OH below.
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Salary for Customer Service Manager Jobs in Grove City, OH
Highest Education Level
Customer Service Managers in Grove City, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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