Customer Service Manager Jobs in Canton, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Akron, OH (18 miles from Canton, OH)
- 1 day ago
- Akron, OH (18 miles from Canton, OH)
- 1 day ago
Customer Success Manager I Full Time Regular Staff - Exempt Akron, OH, US +5 More Locations Yesterday Requisition ID: 1335 Precision eControl is a wholly owned ancillary business of Vorys, that...
Client Success Manager (CSM) - CIS
- Akron, OH (18 miles from Canton, OH)
- 3 days ago
- Akron, OH (18 miles from Canton, OH)
- 3 days ago
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
Part Time Customer Experience Manager
- Cuyahoga Falls, OH (24 miles from Canton, OH)
- 28 days ago
- Cuyahoga Falls, OH (24 miles from Canton, OH)
- 28 days ago
Store - AKRON-CUYAHOGA, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
ServiceDesk, Fresh Service), and remote workforce management Exceptional communication, problem-solving, and critical-thinking skills Ability to analyze and optimize processes to improve service levels...
Customer Experience Manager - Victoria's Secret - Belden Village - Canton, OH
- Canton, OH
- 30+ days ago
- Canton, OH
- 30+ days ago
Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to...
- Akron, OH (18 miles from Canton, OH)
- 45+ days ago
- Akron, OH (18 miles from Canton, OH)
- 45+ days ago
Job Description Summary The Customer Service Supervisor provides leadership, direction & support to CSRs & leads in the contact center. Maintains customer relations by ensuring team meets &...
Demographic Data for Canton, OH
Moving to Canton, OH? Find some basic demographic data about Canton, OH below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Canton, OH
Highest Education Level
Customer Service Managers in Canton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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