Customer Service Manager Jobs in Aurora, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Cleveland, OH (21 miles from Aurora, OH)
- 14 hours ago
- Cleveland, OH (21 miles from Aurora, OH)
- 14 hours ago
We are looking for a person who will join the Customer Success team and together with us will ensure the maximum value from our software to clients. The Customer Success team supports clients in...
Associate Technical Account Manager
- Broadview Heights, OH (17 miles from Aurora, OH)
- 2 days ago
- Broadview Heights, OH (17 miles from Aurora, OH)
- 2 days ago
Associate Technical Account ManagerCleveland, OHAbout the Role:Yardi is seeking individuals who combine a strong technicalaptitude with a customer-service mindset to join our Global Solutions Team...
- Oakwood Village, OH (11 miles from Aurora, OH)
- 2 days ago
- Oakwood Village, OH (11 miles from Aurora, OH)
- 2 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Retail Customer Service Supervisor Part Time
- Mentor, OH (24 miles from Aurora, OH)
- 3 days ago
- Mentor, OH (24 miles from Aurora, OH)
- 3 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Client Service Manager - Employee Benefits
- Cleveland, OH (22 miles from Aurora, OH)
- 3 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 3 days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
- Cleveland, OH (22 miles from Aurora, OH)
- 5 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 5 days ago
MetLife Account Manager in Cleveland , Ohio *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the...
- Cleveland, OH (22 miles from Aurora, OH)
- 6 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 6 days ago
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Ohio territory. StructureCare, headquartered in Lancaster,...
- Cleveland, OH (22 miles from Aurora, OH)
- 6 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 6 days ago
MetLife Senior Account Manager in Cleveland , Ohio *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in...
- Brooklyn, OH (22 miles from Aurora, OH)
- 8 days ago
- Brooklyn, OH (22 miles from Aurora, OH)
- 8 days ago
At Homesense, were helping people let their personality shine in their home. Were out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Cleveland, OH (22 miles from Aurora, OH)
- 9 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 9 days ago
This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The...
Director, Client Services - Remote
- Cleveland, OH (22 miles from Aurora, OH)
- 13 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 13 days ago
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start...
Remote Work- Cleveland, OH (22 miles from Aurora, OH)
- 14 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 14 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Unit Supervisor (Customer Service) Examination
- Cleveland, OH (22 miles from Aurora, OH)
- 17 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 17 days ago
Unit Supervisor (Customer Service) Examination Salary See Position Description Location CH - City Hall Job Type Full-time Job Number CS2025-012 Department 2001 - Public Utilities - Administration...
Customer Success Manager, Rental
- Cleveland, OH (22 miles from Aurora, OH)
- 18 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 18 days ago
Customer Success Manager, Rental Account Management United States. Remote Full-time Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded...
Demographic Data for Aurora, OH
Moving to Aurora, OH? Find some basic demographic data about Aurora, OH below.
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Salary for Customer Service Manager Jobs in Aurora, OH
Highest Education Level
Customer Service Managers in Aurora, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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