Customer Service Manager Jobs in Greensboro, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Food Lion Title: FT Assistant Manager Customer Service Date: 04/17/2025 Job ID: 421592 Degree: No Degree Salary: Job Types: Assistant Store Manager Employment Type: Location: Greensboro NC Primary...
Customer Service Lead - Part-Time
- Burlington, NC (15 miles from Greensboro, NC)
- 3 days ago
- Burlington, NC (15 miles from Greensboro, NC)
- 3 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Airport Customer Service Supervisor Terminal, 1000 Ted Johnson Pkwy, Greensboro, NC 27409, USA Req #1574 Tuesday, October 22, 2024 GAT is seeking dynamic individuals to join its team of aviation...
Service Manager searching for new experiences?...
Group Leader - Customer Service
- Burlington, NC (15 miles from Greensboro, NC)
- 8 days ago
- Burlington, NC (15 miles from Greensboro, NC)
- 8 days ago
Summary Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and...
FT Manager Customer Service (H)
- Reidsville, NC (19 miles from Greensboro, NC)
- 9 days ago
- Reidsville, NC (19 miles from Greensboro, NC)
- 9 days ago
FT Manager Customer Service (H) Posting Date: 04/08/2025 Location: Reidsville, NC Category/Area of Expertise: Retail Operations Job Requisition: 426376 Address: USA-NC-Reidsville-1605 Way Street...
description" content="Do you have a passion for customer service with a keen attention to detail and desire to be a part of a fast-growing and dynamic industry? If so, we encourage you to explore...
Defined Benefit Client Service Manager
- Winston Salem, NC (24 miles from Greensboro, NC)
- 14 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 14 days ago
Aon Is Looking for a Defined Benefit Client Service Manager! The Pension Administration Practice at Aon currently has openings for experienced Defined Benefit Client Service Managers in multiple...
Customer Service Coordinator (Customer Experience)
- Greensboro, NC
- 23 days ago
- Greensboro, NC
- 23 days ago
Requisition ID: 872959Position:Full-TimeTotal Rewards: Benefits/Incentive Information EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports...
Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance A Day in the Life of a Customer Care Coordinator: Customer Service Answer incoming phone calls and...
Fulltime Customer Experience Manager
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
Store - WINSTON-SALEM, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
The Client Support Manager (Manager) leads a team of employees and student workers who provide hands-on technology support for faculty, staff, and students. The Manager oversees technicians who...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Senior Director, Client Service
- Winston Salem, NC (24 miles from Greensboro, NC)
- 60+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 60+ days ago
The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, its to add to our interpersonal dynamics and choose the right person to impact,...
Demographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Greensboro, NC
Highest Education Level
Customer Service Managers in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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