Customer Service Manager Jobs in Apex, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Raleigh, NC (16 miles from Apex, NC)
- 7 hours ago
- Raleigh, NC (16 miles from Apex, NC)
- 7 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Durham, NC (19 miles from Apex, NC)
- 9 hours ago
- Durham, NC (19 miles from Apex, NC)
- 9 hours ago
Leadership & Strategy: Develop and implement customer service strategies that align with company goals and enhance customer satisfaction. Retail Partner Management: Oversee customer service...
- Garner, NC (19 miles from Apex, NC)
- 1 day ago
- Garner, NC (19 miles from Apex, NC)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
FT Manager Customer Service (H) - 02258
- Garner, NC (19 miles from Apex, NC)
- 3 days ago
- Garner, NC (19 miles from Apex, NC)
- 3 days ago
FT Manager Customer Service (H) - 02258 Posting Date: 04/14/2025 Location: Garner, NC Category/Area of Expertise: Retail Operations Job Requisition: 427487 Address: USA-NC-Garner-55 Ford Meadows...
Director, Customer Service & Self-Pay Collections- PRMO
- Durham, NC (19 miles from Apex, NC)
- 3 days ago
- Durham, NC (19 miles from Apex, NC)
- 3 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
Director, Customer Service & Self-Pay Collections- PRMO
- Durham, NC (19 miles from Apex, NC)
- 4 days ago
- Durham, NC (19 miles from Apex, NC)
- 4 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
Technical Account Manager - OpenShift Container Platform
- Raleigh, NC (16 miles from Apex, NC)
- 4 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 4 days ago
Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this role, you will...
Remote WorkNetSuite Client Success Manager
- Raleigh, NC (16 miles from Apex, NC)
- 5 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 5 days ago
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+...
FT Manager Customer Service (H)
- Durham, NC (19 miles from Apex, NC)
- 6 days ago
- Durham, NC (19 miles from Apex, NC)
- 6 days ago
FT Manager Customer Service (H) Posting Date: 12/18/2024 Location: Durham, NC Category/Area of Expertise: Retail Operations Job Requisition: 409210 Address: USA-NC-Durham-3808 Guess Rd. Store...
Customer Service Team Lead, Neurodiverse Solutions
- Raleigh, NC (16 miles from Apex, NC)
- 6 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 6 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Client Services Manager - Life Sciences
- Raleigh, NC (16 miles from Apex, NC)
- 7 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 7 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
- Raleigh, NC (16 miles from Apex, NC)
- 7 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 7 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Garner, NC (19 miles from Apex, NC)
- 7 days ago
- Garner, NC (19 miles from Apex, NC)
- 7 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Durham, NC (19 miles from Apex, NC)
- 8 days ago
- Durham, NC (19 miles from Apex, NC)
- 8 days ago
Position Overview We are seeking a detail-oriented and client-focused Customer Service Manager (CSM) to oversee day-to-day client support and operational excellence within our Solar and Storage Operations...
Client Service Coordinator- North Ridge
- Raleigh, NC (16 miles from Apex, NC)
- 9 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 9 days ago
Job description SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary...
Demographic Data for Apex, NC
Moving to Apex, NC? Find some basic demographic data about Apex, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Apex, NC
Highest Education Level
Customer Service Managers in Apex, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »