Customer Service Manager Jobs in Medford, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor (Front End Support)
- Hauppauge, NY (10 miles from Medford, NY)
- 19 hours ago
- Hauppauge, NY (10 miles from Medford, NY)
- 19 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Kings Park, NY (14 miles from Medford, NY)
- 10 days ago
- Kings Park, NY (14 miles from Medford, NY)
- 10 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Retail Customer Service - Full Time Customer Experience Manager
- Riverhead, NY (18 miles from Medford, NY)
- 13 days ago
- Riverhead, NY (18 miles from Medford, NY)
- 13 days ago
Store - LI-RIVERHEAD, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service - PT Customer Experience Manager
- Riverhead, NY (18 miles from Medford, NY)
- 15 days ago
- Riverhead, NY (18 miles from Medford, NY)
- 15 days ago
Store - LI-RIVERHEAD, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- East Setauket, NY (9 miles from Medford, NY)
- 15 days ago
- East Setauket, NY (9 miles from Medford, NY)
- 15 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Greenlawn, NY (20 miles from Medford, NY)
- 15 days ago
- Greenlawn, NY (20 miles from Medford, NY)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Commack, NY (15 miles from Medford, NY)
- 18 days ago
- Commack, NY (15 miles from Medford, NY)
- 18 days ago
Pay Range $16.50 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Retail Manager - Customer Experience Manager (Part Time)
- Medford, NY
- 19 days ago
- Medford, NY
- 19 days ago
Michaels Retail Manager - Customer Experience Manager (Part Time) in Medford , New York Store - Medford, NY Deliver a customer centric shopping experience by managing and delivering effective...
Customer Service Supervisor - Full Time
- Lake Grove, NY (7 miles from Medford, NY)
- 26 days ago
- Lake Grove, NY (7 miles from Medford, NY)
- 26 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
FT Customer Experience Manager
- Dix Hills, NY (20 miles from Medford, NY)
- 28 days ago
- Dix Hills, NY (20 miles from Medford, NY)
- 28 days ago
Store - N. HUNTINGTON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Central Islip, NY (12 miles from Medford, NY)
- 29 days ago
- Central Islip, NY (12 miles from Medford, NY)
- 29 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
- Bohemia, NY (8 miles from Medford, NY)
- 30+ days ago
- Bohemia, NY (8 miles from Medford, NY)
- 30+ days ago
For more than 60 years, Data Device Corporation (DDC) has been recognized as a world leader in the design and manufacture of high-reliability Connectivity and Control solutions for the Aerospace,...
Trade Account Manager - Insource, Eastern Standard Time
- Melville, NY (22 miles from Medford, NY)
- 30+ days ago
- Melville, NY (22 miles from Medford, NY)
- 30+ days ago
Henry Schein Trade Account Manager - Insource, Eastern Standard Time in Melville , New York Job Overview: The Trade Account Manager, InSource is responsible for consistently achieving 100% of...
Store - Medford, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Commack, NY (15 miles from Medford, NY)
- 45+ days ago
- Commack, NY (15 miles from Medford, NY)
- 45+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Medford, NY
Moving to Medford, NY? Find some basic demographic data about Medford, NY below.
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Salary for Customer Service Manager Jobs in Medford, NY
Highest Education Level
Customer Service Managers in Medford, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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