Customer Service Manager Jobs in Lake Grove, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - Full Time
- Fairfield, CT (23 miles from Lake Grove, NY)
- 2 days ago
- Fairfield, CT (23 miles from Lake Grove, NY)
- 2 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Patchogue, NY (14 miles from Lake Grove, NY)
- 3 days ago
- Patchogue, NY (14 miles from Lake Grove, NY)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Milford, CT (24 miles from Lake Grove, NY)
- 3 days ago
- Milford, CT (24 miles from Lake Grove, NY)
- 3 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Norwalk, CT (24 miles from Lake Grove, NY)
- 4 days ago
- Norwalk, CT (24 miles from Lake Grove, NY)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Commercial Lines - Customer Care Center - Account Manager I
- Fairfield, CT (23 miles from Lake Grove, NY)
- 6 days ago
- Fairfield, CT (23 miles from Lake Grove, NY)
- 6 days ago
Commercial Lines - Customer Care Center - Account Manager I (2500388) Commercial Lines - Customer Care Center - Account Manager I - (2500388) US-OH-Fairfield Description Make a difference with a...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Woodbury, NY (18 miles from Lake Grove, NY)
- 6 days ago
- Woodbury, NY (18 miles from Lake Grove, NY)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Bridgeport, CT (21 miles from Lake Grove, NY)
- 9 days ago
- Bridgeport, CT (21 miles from Lake Grove, NY)
- 9 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- Bethpage, NY (20 miles from Lake Grove, NY)
- 9 days ago
- Bethpage, NY (20 miles from Lake Grove, NY)
- 9 days ago
Manager Customer Success Location: Bethpage, NY, US, 11714 Brand: Optimum Requisition #: 8814 Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Kings Park, NY (7 miles from Lake Grove, NY)
- 9 days ago
- Kings Park, NY (7 miles from Lake Grove, NY)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Milford, CT (24 miles from Lake Grove, NY)
- 10 days ago
- Milford, CT (24 miles from Lake Grove, NY)
- 10 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
- Commack, NY (8 miles from Lake Grove, NY)
- 17 days ago
- Commack, NY (8 miles from Lake Grove, NY)
- 17 days ago
Pay Range $16.50 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Retail Manager - Customer Experience Manager (Part Time)
- Medford, NY (7 miles from Lake Grove, NY)
- 18 days ago
- Medford, NY (7 miles from Lake Grove, NY)
- 18 days ago
Michaels Retail Manager - Customer Experience Manager (Part Time) in Medford , New York Store - Medford, NY Deliver a customer centric shopping experience by managing and delivering effective...
- Jericho, NY (22 miles from Lake Grove, NY)
- 18 days ago
- Jericho, NY (22 miles from Lake Grove, NY)
- 18 days ago
Job Summary/Objective Manages the on-site team and the process and distributes incoming mail to corporate employees. They also handle all outgoing packages; they package items, ensure proper...
- Milford, CT (24 miles from Lake Grove, NY)
- 24 days ago
- Milford, CT (24 miles from Lake Grove, NY)
- 24 days ago
Store - NEW HAVEN-MILFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Commack, NY (8 miles from Lake Grove, NY)
- 25 days ago
- Commack, NY (8 miles from Lake Grove, NY)
- 25 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Demographic Data for Lake Grove, NY
Moving to Lake Grove, NY? Find some basic demographic data about Lake Grove, NY below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Lake Grove, NY
Highest Education Level
Customer Service Managers in Lake Grove, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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