Customer Service Manager Jobs in Santa Fe, NM
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
100% Remote. Incredible Growth Opportunities. World Class Mentors and Leaderships Teams. AO wants YOU to join the team. AO is looking for overachievers that pride themselves on developing...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkWilson Language Training Customer Success Manager in Santa Fe , New Mexico Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Lumen Client Support Manager II in Santa Fe , New Mexico About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and...
Verint Systems, Inc. Associate Customer Success Manager in Santa Fe , New Mexico At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
NTT America Solutions, Inc. Senior Associate Client Success Manager in Santa Fe , New Mexico Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are...
Client Service Coordinator l Eldorado Animal Clinic
- Santa Fe, NM
- 60+ days ago
- Santa Fe, NM
- 60+ days ago
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of...
Demographic Data for Santa Fe, NM
Moving to Santa Fe, NM? Find some basic demographic data about Santa Fe, NM below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Santa Fe, NM
Highest Education Level
Customer Service Managers in Santa Fe, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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