Customer Service Manager Jobs in Nashua, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Salem, NH (12 miles from Nashua, NH)
- 1 day ago
- Salem, NH (12 miles from Nashua, NH)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Stow, MA (21 miles from Nashua, NH)
- 8 days ago
- Stow, MA (21 miles from Nashua, NH)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Sudbury, MA (23 miles from Nashua, NH)
- 8 days ago
- Sudbury, MA (23 miles from Nashua, NH)
- 8 days ago
. - Provide continual evaluation of processes and regularly share with Customer - - Service management staff identified improvement opportunities. - Assume management of team specific escalated or problem...
- Bedford, MA (18 miles from Nashua, NH)
- 8 days ago
- Bedford, MA (18 miles from Nashua, NH)
- 8 days ago
Overview ConRes is one of the nations most established and reliable sources for IT solutions. Since 1962, we have supplied best-of-breed technical solutions and services to customers in a global...
Client Service Coordinator - 001869
- Manchester, NH (17 miles from Nashua, NH)
- 9 days ago
- Manchester, NH (17 miles from Nashua, NH)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Concord, MA (19 miles from Nashua, NH)
- 11 days ago
- Concord, MA (19 miles from Nashua, NH)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Manager Trainee (H)
- Bedford, NH (14 miles from Nashua, NH)
- 11 days ago
- Bedford, NH (14 miles from Nashua, NH)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 419425 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Management (2756252) Hannaford Supermarkets started out as a...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- North Reading, MA (21 miles from Nashua, NH)
- 15 days ago
- North Reading, MA (21 miles from Nashua, NH)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- New Boston, NH (20 miles from Nashua, NH)
- 19 days ago
- New Boston, NH (20 miles from Nashua, NH)
- 19 days ago
Company Description MAKE GREAT PIZZA - AND MORE - POSSIBLE Be a part of the world's #1 Pizza company and watch your career grow! Job Description MAKE GREAT PIZZA - AND MORE - POSSIBLE Be a part of...
FT Assistant Manager Customer Service
- East Hampstead, NH (20 miles from Nashua, NH)
- 19 days ago
- East Hampstead, NH (20 miles from Nashua, NH)
- 19 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 414773 Address: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Front End (5151657) Hannaford Supermarkets started out...
- Woburn, MA (22 miles from Nashua, NH)
- 19 days ago
- Woburn, MA (22 miles from Nashua, NH)
- 19 days ago
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Part Time
- Woburn, MA (22 miles from Nashua, NH)
- 20 days ago
- Woburn, MA (22 miles from Nashua, NH)
- 20 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Lead/ Ramp Communications Coordinator
- Bedford, MA (18 miles from Nashua, NH)
- 21 days ago
- Bedford, MA (18 miles from Nashua, NH)
- 21 days ago
Adjusts complaints concerning billing or services rendered, referring complaints of service failures to the Customer Service Manager for investigation....
Customer Account Manager - Leominster, MA
- Leominster, MA (21 miles from Nashua, NH)
- 21 days ago
- Leominster, MA (21 miles from Nashua, NH)
- 21 days ago
Overview Paige, a GCG company, is currently seeking a Customer Account Manager to join our Cable Assembly Account Management team! As a Customer Account Manager with our Cable Assembly team, you...
Remote WorkCustomer Experience Manager - Victoria's Secret - The Mall at Rockingham Park - Salem, NH
- Salem, NH (12 miles from Nashua, NH)
- 22 days ago
- Salem, NH (12 miles from Nashua, NH)
- 22 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Demographic Data for Nashua, NH
Moving to Nashua, NH? Find some basic demographic data about Nashua, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Nashua, NH
Highest Education Level
Customer Service Managers in Nashua, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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