Customer Service Manager Jobs in Durham, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Reception/Customer Service Lead / New Patient Onboarding
- Amesbury, MA (18 miles from Durham, NH)
- 7 hours ago
- Amesbury, MA (18 miles from Durham, NH)
- 7 hours ago
Well established local healthcare company looking for receptionist/customer service lead for 8:30-2:30 Mon-Fri. If you have some flexibility to start later and work until 5 or 6 on Tuesdays, that...
- Portsmouth, NH (7 miles from Durham, NH)
- 1 day ago
- Portsmouth, NH (7 miles from Durham, NH)
- 1 day ago
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and...
- Seabrook, NH (16 miles from Durham, NH)
- 9 days ago
- Seabrook, NH (16 miles from Durham, NH)
- 9 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Personal Lines Client Service Manager
- Newburyport, MA (21 miles from Durham, NH)
- 10 days ago
- Newburyport, MA (21 miles from Durham, NH)
- 10 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Retail Part Time Customer Experience Manager
- Epping, NH (9 miles from Durham, NH)
- 11 days ago
- Epping, NH (9 miles from Durham, NH)
- 11 days ago
Store - EPPING, NH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager Trainee (H)
- East Hampstead, NH (19 miles from Durham, NH)
- 17 days ago
- East Hampstead, NH (19 miles from Durham, NH)
- 17 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 418386 Address: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Management (2741239) Hannaford Supermarkets started...
FT Assistant Manager Customer Service
- East Hampstead, NH (19 miles from Durham, NH)
- 19 days ago
- East Hampstead, NH (19 miles from Durham, NH)
- 19 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 414773 Address: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Front End (5151657) Hannaford Supermarkets started out...
Part Time Customer Experience Manager
- Seabrook, NH (16 miles from Durham, NH)
- 26 days ago
- Seabrook, NH (16 miles from Durham, NH)
- 26 days ago
Store - SEABROOK, NH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Virtual - Customer Account Manager Sales Representative
- Durham, NH
- 30+ days ago
- Durham, NH
- 30+ days ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety...
Demographic Data for Durham, NH
Moving to Durham, NH? Find some basic demographic data about Durham, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Durham, NH
Highest Education Level
Customer Service Managers in Durham, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »