Customer Service Manager Jobs in Derry, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Salem, NH (7 miles from Derry, NH)
- 3 days ago
- Salem, NH (7 miles from Derry, NH)
- 3 days ago
ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Retail Customer Service Supervisor
- Manchester, NH (11 miles from Derry, NH)
- 18 hours ago
- Manchester, NH (11 miles from Derry, NH)
- 18 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Merrimack, NH (12 miles from Derry, NH)
- 1 day ago
- Merrimack, NH (12 miles from Derry, NH)
- 1 day ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Customer Service Lead - Part-Time
- Nashua, NH (14 miles from Derry, NH)
- 8 days ago
- Nashua, NH (14 miles from Derry, NH)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Manager Trainee (H) - 8435
- Exeter, NH (15 miles from Derry, NH)
- 10 days ago
- Exeter, NH (15 miles from Derry, NH)
- 10 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 426445 Address: USA-NH-Exeter-141 Portsmouth Ave Store Code: Store 08435 MANAGEMENT (2741243) Hannaford Supermarkets started out as a...
- Merrimack, NH (12 miles from Derry, NH)
- 11 days ago
- Merrimack, NH (12 miles from Derry, NH)
- 11 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
PT Nights and Weekends Customer Service Manager
- Chelmsford, MA (21 miles from Derry, NH)
- 18 days ago
- Chelmsford, MA (21 miles from Derry, NH)
- 18 days ago
Store - BOS-CHELMSFORD, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Billerica, MA (23 miles from Derry, NH)
- 24 days ago
- Billerica, MA (23 miles from Derry, NH)
- 24 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Administrator
- Wilmington, MA (23 miles from Derry, NH)
- 25 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 25 days ago
Customer Service Administrator Wilmington, Massachusetts | Full Time Temp to Hire | $ 30 - $ 30 per hour March 24, 2025 | Job ID: H1411836P_... Job Summary Our client, a robotics and automation...
Personal Lines Client Service Manager
- Newburyport, MA (21 miles from Derry, NH)
- 45+ days ago
- Newburyport, MA (21 miles from Derry, NH)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
FT Assistant Manager Customer Service
- Raymond, NH (10 miles from Derry, NH)
- 45+ days ago
- Raymond, NH (10 miles from Derry, NH)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 424983 Address: USA-NH-Raymond-2 Freetown Road Store Code: Store 08120 Front End (5151618) Hannaford Supermarkets started out as a...
- Andover, MA (17 miles from Derry, NH)
- 90+ days ago
- Andover, MA (17 miles from Derry, NH)
- 90+ days ago
101462149 River St, Andover, Massachusetts 01810 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Customer Service Manager Trainee (H)
- Raymond, NH (10 miles from Derry, NH)
- 90+ days ago
- Raymond, NH (10 miles from Derry, NH)
- 90+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 425008 Address: USA-NH-Raymond-2 Freetown Road Store Code: Store 08120 Management (2741237) Hannaford Supermarkets started out as a...
- Merrimack, NH (12 miles from Derry, NH)
- 30+ days ago
- Merrimack, NH (12 miles from Derry, NH)
- 30+ days ago
Job Description: The Role The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
Client Service Coordinator - 001869
- Manchester, NH (11 miles from Derry, NH)
- 45+ days ago
- Manchester, NH (11 miles from Derry, NH)
- 45+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Derry, NH
Moving to Derry, NH? Find some basic demographic data about Derry, NH below.
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Salary for Customer Service Manager Jobs in Derry, NH
Highest Education Level
Customer Service Managers in Derry, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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