Customer Service Manager Jobs in Reno, NV
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager Job Category: Operations Management Requisition Number: CUSTO004592 Posting Details Posted: March 7, 2025 Full-Time Locations Showing 1 location Reno, NV 89502, USA Job Details...
Client Services Coordinator CBRE - 3.6 Reno, NV Job Details Full-time Estimated: $47.2K - $59.7K a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance...
Retail Customer Service Supervisor
- Sparks, NV (3 miles from Reno, NV)
- 22 days ago
- Sparks, NV (3 miles from Reno, NV)
- 22 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Global Head of Customer Support HybridGlobal CustomerFull time Costa Mesa, California, United States Reno, Nevada, United States Have you ever walked into a place and felt right at home? The...
Remote WorkPOSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Benefits: Medical We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs. Vision The...
Customer Service Coordinator (Service Writer)
- Sparks, NV (3 miles from Reno, NV)
- 60+ days ago
- Sparks, NV (3 miles from Reno, NV)
- 60+ days ago
Position Summary: A Penske Customer Service Coordinator for our Reno branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...
Store - RENO, NV Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Customer Service Supervisor Remote/Nevada (Reno or Las Vegas) The Customer Service Supervisor at United Interactive will oversee the Customer Service (CS) team, working independently Thursday...
Demographic Data for Reno, NV
Moving to Reno, NV? Find some basic demographic data about Reno, NV below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Reno, NV
Highest Education Level
Customer Service Managers in Reno, NV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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