Customer Service Manager Jobs in Las Vegas, NV
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards...
Currently hiring at a local DMV service provider. Job duties include taking and transferring calls. Speaking with both new and existing customers. Clerical and customer service experience a plus....
May include; To supervise and oversee all the work and functions of Customer Services Representatives. Responsible for time & attendance of Customer Service Representatives. Delegate all work flow...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Las Vegas, NV (5 miles from Las Vegas, NV)
- 5 days ago
- Las Vegas, NV (5 miles from Las Vegas, NV)
- 5 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Henderson, NV (15 miles from Las Vegas, NV)
- 5 days ago
- Henderson, NV (15 miles from Las Vegas, NV)
- 5 days ago
At CarMax, we attribute our success to putting people first and doing what's right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional...
Responsibilities Western Region CBO The Western Region Consolidated Business Office provides business office services including billing, collections, cash posting, pre-access management, variance...
Customer Experience Manager - Victoria's Secret - Shops at Summerlin Centre - Las Vegas, NV
- Las Vegas, NV
- 6 days ago
- Las Vegas, NV
- 6 days ago
Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to...
JOB TITLE: Customer Care Supervisor LOCATION: Las Vegas, Nevada Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for lifes expenses by giving...
Job Purpose: As a valued member of the Customer Success team, the Sr. Customer Success Manager, Gaming manages client accounts utilizing Cendyns suite of Revcoud, Rescloud, and CRMCloud products....
/Casualty license required within six (6) months of accepting position High School Diploma Highly preferred candidates also have: Bachelor's Degree Insurance Certification About the Policy Services...
Position Overview: We are seeking dedicated individuals to join our team as Manager in Training. In this role, you will have the unique opportunity to work remotely, learn from the best in our...
Remote WorkIndustry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Service Coordinator, Day Shift, Home Assistance
- Las Vegas, NV
- 14 days ago
- Las Vegas, NV
- 14 days ago
AHC Home Assistance If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist Home Assistance seeks to hire an experienced Client...
- North Las Vegas, NV (2 miles from Las Vegas, NV)
- 18 days ago
- North Las Vegas, NV (2 miles from Las Vegas, NV)
- 18 days ago
Client Services Director Role Summary: The Client Services Director (CSD) is a leadership role responsible for ensuring client satisfaction, retention, and growth by delivering exceptional service...
Demographic Data for Las Vegas, NV
Moving to Las Vegas, NV? Find some basic demographic data about Las Vegas, NV below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Las Vegas, NV
Highest Education Level
Customer Service Managers in Las Vegas, NV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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