Customer Service Manager Jobs in Saint Louis, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Account Manager - Central Time Zone
- Bridgeton, MO (15 miles from Saint Louis, MO)
- 13 hours ago
- Bridgeton, MO (15 miles from Saint Louis, MO)
- 13 hours ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value....
monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage...
- Maryland Heights, MO (15 miles from Saint Louis, MO)
- 3 days ago
- Maryland Heights, MO (15 miles from Saint Louis, MO)
- 3 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Full Time Retail Customer Service Supervisor
- Creve Coeur, MO (14 miles from Saint Louis, MO)
- 5 days ago
- Creve Coeur, MO (14 miles from Saint Louis, MO)
- 5 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Senior Director, Client Services Account Management, Healthplans - Remote
- Saint Louis, MO
- 5 days ago
- Saint Louis, MO
- 5 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkStore - St Louis, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Manchester, MO (19 miles from Saint Louis, MO)
- 8 days ago
- Manchester, MO (19 miles from Saint Louis, MO)
- 8 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
About Us: Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By...
Who is Tech Electronics? We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization...
- Brentwood, MO (8 miles from Saint Louis, MO)
- 16 days ago
- Brentwood, MO (8 miles from Saint Louis, MO)
- 16 days ago
Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the...
Retail Manager - Customer Experience Manager Part Time
- Fenton, MO (17 miles from Saint Louis, MO)
- 17 days ago
- Fenton, MO (17 miles from Saint Louis, MO)
- 17 days ago
Store - ST.L-FENTON, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Project Manager - Customer Support Manager
- Bridgeton, MO (15 miles from Saint Louis, MO)
- 18 days ago
- Bridgeton, MO (15 miles from Saint Louis, MO)
- 18 days ago
Hussmann Corporation Project Manager - Customer Support Manager in Bridgeton , Missouri Overview You will have the opportunity to play a crucial role in building the Electronic Shelf Label market....
- Des Peres, MO (13 miles from Saint Louis, MO)
- 22 days ago
- Des Peres, MO (13 miles from Saint Louis, MO)
- 22 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Saint Louis, MO
Moving to Saint Louis, MO? Find some basic demographic data about Saint Louis, MO below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Saint Louis, MO
Highest Education Level
Customer Service Managers in Saint Louis, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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