Call Center Representative Jobs in Saint Louis, MO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Minimum Requirements Education High School Diploma or GED Experience Supervisor Experience No Experience Preferred Requirements Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At...
Job Summary: The Call Center Representative is responsible for delivering outstanding customer service through telephone and email support....
Call Center Rep (PRN)- Memorial Hospital
- Belleville, IL (16 miles from Saint Louis, MO)
- 13 days ago
- Belleville, IL (16 miles from Saint Louis, MO)
- 13 days ago
Additional Information About the Role Memorial Hospital Belleville -Shiloh is looking for someone with great customer service and call center experience!...
Client Relations Specialist - Bookkeeping and Tax
- Saint Louis, MO
- 17 days ago
- Saint Louis, MO
- 17 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time St. Louis, Missouri, United States Description This is a fully and permanently remote work from home...
Remote WorkIntake Specialist - Call Center - Day Shift plus alternating weekends
- Saint Louis, MO
- 27 days ago
- Saint Louis, MO
- 27 days ago
Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being....
ITSA - Client Support Specialist III (CS25-169)
- Edwardsville, IL (15 miles from Saint Louis, MO)
- 30+ days ago
- Edwardsville, IL (15 miles from Saint Louis, MO)
- 30+ days ago
Under the direction of the Associate Director, the Client Support Specialist provides technical support for computer systems, hardware, software, and networking issues. This role includes...
Certificate Management - Client Relations Specialist
- Saint Louis, MO
- 30+ days ago
- Saint Louis, MO
- 30+ days ago
Certificate Management - Client Relations Specialist Req #35 St. Louis, MO, USA Job Description Posted Monday, November 18, 2024 at 12:00 AM The ATIS Group, with ATIS in the US and KJA in Canada,...
- Saint Charles, MO (20 miles from Saint Louis, MO)
- 30+ days ago
- Saint Charles, MO (20 miles from Saint Louis, MO)
- 30+ days ago
We are looking for a Call Center Representative for our Saint Charles, MO market and surrounding areas to join our winning team....
Previous retail, merchandising and/or call center experience required....
- Fenton, MO (17 miles from Saint Louis, MO)
- 90+ days ago
- Fenton, MO (17 miles from Saint Louis, MO)
- 90+ days ago
What youll do here: The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have....
Demographic Data for Saint Louis, MO
Moving to Saint Louis, MO? Find some basic demographic data about Saint Louis, MO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Saint Louis, MO
Highest Education Level
Call Center Representatives in Saint Louis, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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