Customer Service Manager Jobs in Lees Summit, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Retail Customer Service Supervisor
- Overland Park, KS (18 miles from Lees Summit, MO)
- 13 hours ago
- Overland Park, KS (18 miles from Lees Summit, MO)
- 13 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Overland Park, KS (18 miles from Lees Summit, MO)
- 16 hours ago
- Overland Park, KS (18 miles from Lees Summit, MO)
- 16 hours ago
Book advance, athletics, scholarship, third-party, Kansas Promise, and all other forms of student aid are coordinated with financial aid and/or relevant department. e....
- Belton, MO (13 miles from Lees Summit, MO)
- 2 days ago
- Belton, MO (13 miles from Lees Summit, MO)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Branch Customer Service Coordinator / Monday - Friday (Day Shift)
- Pleasant Valley, MO (24 miles from Lees Summit, MO)
- 3 days ago
- Pleasant Valley, MO (24 miles from Lees Summit, MO)
- 3 days ago
['Apria Healthcare LLC', '2.6', 'Branch Customer Service Coordinator / Monday - Friday (Day Shift)', '', 'Pleasant Valley, Clay, MO'][]
Customer Service Admin Support
- Kansas City, MO (18 miles from Lees Summit, MO)
- 3 days ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 3 days ago
In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call, ticket, and...
Branch Customer Service Coordinator / Monday - Friday (Day Shift)
- Pleasant Valley, MO (24 miles from Lees Summit, MO)
- 5 days ago
- Pleasant Valley, MO (24 miles from Lees Summit, MO)
- 5 days ago
center Experience utilizing multi-line phone-system....
Retail Manager- Customer Experience Manager Part Time
- Kansas City, MO (18 miles from Lees Summit, MO)
- 7 days ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 7 days ago
Store - KC-STATELINE, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Kansas City, KS (20 miles from Lees Summit, MO)
- 14 days ago
- Kansas City, KS (20 miles from Lees Summit, MO)
- 14 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
- Lenexa, KS (19 miles from Lees Summit, MO)
- 14 days ago
- Lenexa, KS (19 miles from Lees Summit, MO)
- 14 days ago
Auto Driveaway Systems, LLC, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager to join our Truck Transport team in Kansas...
Client Service Coordinator - Employee Health & Benefits - R_303975-6153
- Overland Park, KS (18 miles from Lees Summit, MO)
- 15 days ago
- Overland Park, KS (18 miles from Lees Summit, MO)
- 15 days ago
Aptitude to learn technical knowledge of benefits insurance coverage Ability to work in the team environment - work well and efficiently with multiple people and different personalities while...
Customer Experience Manager - Part-Time
- Kansas City, MO (18 miles from Lees Summit, MO)
- 17 days ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 17 days ago
Michaels Customer Experience Manager - Part-Time in KC , Missouri Store - KC-BLUE SPRINGS, MO Deliver a customer centric shopping experience by managing and delivering effective front-end...
Client Service Coordinator Employee Health & Benefits
- Overland Park, KS (18 miles from Lees Summit, MO)
- 17 days ago
- Overland Park, KS (18 miles from Lees Summit, MO)
- 17 days ago
Client Service Coordinator Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
- Lenexa, KS (19 miles from Lees Summit, MO)
- 27 days ago
- Lenexa, KS (19 miles from Lees Summit, MO)
- 27 days ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our...
Customer Service Admin Support A3
- Kansas City, MO (18 miles from Lees Summit, MO)
- 30+ days ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 30+ days ago
Join us in making a significant impact within the Oracle Health Support organization! As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues...
Demographic Data for Lees Summit, MO
Moving to Lees Summit, MO? Find some basic demographic data about Lees Summit, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lees Summit, MO
Highest Education Level
Customer Service Managers in Lees Summit, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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