Customer Service Manager Jobs in Chesterfield, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Account Manager - Central Time Zone
- Bridgeton, MO (16 miles from Chesterfield, MO)
- 23 hours ago
- Bridgeton, MO (16 miles from Chesterfield, MO)
- 23 hours ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
- Maryland Heights, MO (13 miles from Chesterfield, MO)
- 4 days ago
- Maryland Heights, MO (13 miles from Chesterfield, MO)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Full Time Retail Customer Service Supervisor
- Creve Coeur, MO (11 miles from Chesterfield, MO)
- 5 days ago
- Creve Coeur, MO (11 miles from Chesterfield, MO)
- 5 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Customer Service Supervisor
- Manchester, MO (6 miles from Chesterfield, MO)
- 8 days ago
- Manchester, MO (6 miles from Chesterfield, MO)
- 8 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over...
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and...
Closing Customer Experience Manager
- Wentzville, MO (14 miles from Chesterfield, MO)
- 16 days ago
- Wentzville, MO (14 miles from Chesterfield, MO)
- 16 days ago
Store - ST.L-WENTZVILLE, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Brentwood, MO (17 miles from Chesterfield, MO)
- 17 days ago
- Brentwood, MO (17 miles from Chesterfield, MO)
- 17 days ago
Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the...
Retail Manager - Customer Experience Manager Part Time
- Fenton, MO (14 miles from Chesterfield, MO)
- 18 days ago
- Fenton, MO (14 miles from Chesterfield, MO)
- 18 days ago
Store - ST.L-FENTON, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Project Manager - Customer Support Manager
- Bridgeton, MO (16 miles from Chesterfield, MO)
- 19 days ago
- Bridgeton, MO (16 miles from Chesterfield, MO)
- 19 days ago
Hussmann Corporation Project Manager - Customer Support Manager in Bridgeton , Missouri Overview You will have the opportunity to play a crucial role in building the Electronic Shelf Label market....
Job Posting We are dedicated to providing exceptional care to every patient, every time. St. Luke's Hospital is a value-driven award-winning health system that has been nationally recognized for...
- Des Peres, MO (12 miles from Chesterfield, MO)
- 22 days ago
- Des Peres, MO (12 miles from Chesterfield, MO)
- 22 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Fenton, MO (14 miles from Chesterfield, MO)
- 24 days ago
- Fenton, MO (14 miles from Chesterfield, MO)
- 24 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Administrator - Manufacturing Support
- Breckenridge Hills, MO (17 miles from Chesterfield, MO)
- 29 days ago
- Breckenridge Hills, MO (17 miles from Chesterfield, MO)
- 29 days ago
Description Description The Gund Company has an immediate opening at our St. Louis, MO manufacturing plant for a full-time Customer Service Administrator 1st shift to join our team! Do you want to...
Technical Customer Experience Manager
- Clayton, MO (18 miles from Chesterfield, MO)
- 25 days ago
- Clayton, MO (18 miles from Chesterfield, MO)
- 25 days ago
Application window is expected to close on 2/25/2025 Ideal candidate will work onsite/hybrid in St. Louis or Kansas City. What You'll Do As a Customer Experience Manager, you will play a pivotal...
Demographic Data for Chesterfield, MO
Moving to Chesterfield, MO? Find some basic demographic data about Chesterfield, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Chesterfield, MO
Highest Education Level
Customer Service Managers in Chesterfield, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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