Customer Service Manager Jobs in East Lansing, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Lansing, MI (6 miles from East Lansing, MI)
- 7 hours ago
- Lansing, MI (6 miles from East Lansing, MI)
- 7 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Customer Service Team Lead, Neurodiverse Solutions
- Lansing, MI (6 miles from East Lansing, MI)
- 6 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 6 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
- Lansing, MI (6 miles from East Lansing, MI)
- 8 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 8 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- East Lansing, MI
- 15 days ago
- East Lansing, MI
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
GC US 902, Inc. East Lansing, Michigan. Client Relations Manager. Requirement: Master's degree or higher in a communication related field, AND 12 months plus Experience with Inszoom,...
- Lansing, MI (6 miles from East Lansing, MI)
- 21 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 21 days ago
Datavant Client Success Manager in Lansing , Michigan Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by...
- Lansing, MI (6 miles from East Lansing, MI)
- 27 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 27 days ago
Checkmarx Customer Success Manager in Lansing , Michigan Customer Success Manager US- Remote Customer Services Full time Office Checkmarx is the enterprise application security leader and the host...
- Okemos, MI (2 miles from East Lansing, MI)
- 30+ days ago
- Okemos, MI (2 miles from East Lansing, MI)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Position Description...
- Mason, MI (12 miles from East Lansing, MI)
- 30+ days ago
- Mason, MI (12 miles from East Lansing, MI)
- 30+ days ago
Customer Service Supervisor 3.2 3.2 out of 5 stars 500 Hogsback Road, Mason, MI 48854 Location: Administrative Sales Supervisor: Valerie Rentfrow Recruiter: Amanda Greenwood Pay Grade: 17 We're...
Bilingual Customer Service Supervisor
- Mason, MI (12 miles from East Lansing, MI)
- 30+ days ago
- Mason, MI (12 miles from East Lansing, MI)
- 30+ days ago
Location: Administrative Sales Supervisor: Valerie Rentfrow Recruiter: Amanda Greenwood Pay Grade: 17 We're looking for a Bilingual Customer Service Supervisor to lead and support our team of...
- Lansing, MI (8 miles from East Lansing, MI)
- 90+ days ago
- Lansing, MI (8 miles from East Lansing, MI)
- 90+ days ago
... Enterprise Drive, Lansing, Michigan 48911 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Demographic Data for East Lansing, MI
Moving to East Lansing, MI? Find some basic demographic data about East Lansing, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in East Lansing, MI
Highest Education Level
Customer Service Managers in East Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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