Customer Service Representative Jobs in East Lansing, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Associate
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 2 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Pharmacy Customer Service Associate
- Dewitt, MI (10 miles from East Lansing, MI)
- 2 days ago
- Dewitt, MI (10 miles from East Lansing, MI)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
LiveChat Customer Support Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
OBJECTIVE LiveChat Customer Support Representative Objective To support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential...
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 3 days ago
**Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check....
- Dewitt, MI (10 miles from East Lansing, MI)
- 8 days ago
- Dewitt, MI (10 miles from East Lansing, MI)
- 8 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CPC Processor Customer Service
- Lansing, MI (6 miles from East Lansing, MI)
- 9 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 9 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Remote WorkCustomer Advocate, Specialist Team Lead
- Lansing, MI (6 miles from East Lansing, MI)
- 9 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 9 days ago
The Customer Advocate Team Lead Specialist will be responsible for providing general office administrative and support tasks to the legal department to ensure proper tracking and organization of...
Dairy Monitoring Customer Success Specialist (Kansas, Colorado, Arizona)
- Lansing, MI (6 miles from East Lansing, MI)
- 9 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 9 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Dairy Monitoring Customer Success Specialist. In this role, you will be the first line of contact for our...
- Lansing, MI (6 miles from East Lansing, MI)
- 10 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 10 days ago
Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment...
- Dewitt, MI (10 miles from East Lansing, MI)
- 10 days ago
- Dewitt, MI (10 miles from East Lansing, MI)
- 10 days ago
Location: 6789 E. Genesee Street Fayetteville, NY 13066 Availability Requirement for this role: Applying to this requisition allows you to be considered for multiple opportunities. Please provide...
Customer Service Representative
- Saint Johns, MI (17 miles from East Lansing, MI)
- 11 days ago
- Saint Johns, MI (17 miles from East Lansing, MI)
- 11 days ago
Customer Service Representative Customer Service Representative locations Ascension St. Vincent's Health Center - St. Johns time type Part time posted on Posted Today job requisition id R......
Customer Service Representative
- Lansing, MI (6 miles from East Lansing, MI)
- 11 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 11 days ago
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers needs in a timely...
Inside Group Health Customer Service Support Specialist
- Lansing, MI (6 miles from East Lansing, MI)
- 12 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 12 days ago
OBJECTIVE Inside Group Health Customer Service Support Specialist Objective To promote, support and enhance the effective sales and servicing of group health insurance offered by Farm Bureau...
Blood Collection Staff - Customer Service
- Lansing, MI (6 miles from East Lansing, MI)
- 13 days ago
- Lansing, MI (6 miles from East Lansing, MI)
- 13 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Demographic Data for East Lansing, MI
Moving to East Lansing, MI? Find some basic demographic data about East Lansing, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in East Lansing, MI
Highest Education Level
Customer Service Representatives in East Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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