Customer Service Manager Jobs in Detroit, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Bloomfield, MI (17 miles from Detroit, MI)
- 16 hours ago
- Bloomfield, MI (17 miles from Detroit, MI)
- 16 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Livonia, MI (15 miles from Detroit, MI)
- 2 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 2 days ago
QUALIFICATIONS: Previous customer service management experience, required. Cash management experience, required. Must be able to work early mornings, nights and weekends....
Full-time Hybrid Detroit, United States Customer Success Job ID: 1339 4.1 / 5 on Sr Customer Success Engineer Compensation Data Salary Range $100K-125K DOE, plus Health, Dental, Life, STD, LTD,...
- Southfield, MI (15 miles from Detroit, MI)
- 5 days ago
- Southfield, MI (15 miles from Detroit, MI)
- 5 days ago
Now hiring! Customer Care Coordinator - Automotive Refinish Southfield, MI (Hybrid/Remote) We are looking for a Customer Care Coordinator to join our Coatings team in Southfield, MI. Come create...
Customer Relationship Manager - Mt. Clemens, MI or Green Bay, WI
- Mount Clemens, MI (19 miles from Detroit, MI)
- 6 days ago
- Mount Clemens, MI (19 miles from Detroit, MI)
- 6 days ago
OSITION SUMMARY: Responsible for leading the development and implementation of customer relationship management strategies for the Fielmann USA retail and ecommerce businesses. Utilize CRM...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Farmington Hills, MI (20 miles from Detroit, MI)
- 7 days ago
- Farmington Hills, MI (20 miles from Detroit, MI)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Lead - Part-Time
- Allen Park, MI (9 miles from Detroit, MI)
- 7 days ago
- Allen Park, MI (9 miles from Detroit, MI)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
JOB DETAILS Job Details Customer Experience Manager PT Job Code Number 284889293 Job Description Store - DET-COMMERCE TOWNSHIP, MI Deliver a customer centric shopping experience by managing and...
R1 RCM Director Client Service Delivery in Detroit , Michigan R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of...
Retail Customer Service Supervisor
- Northville, MI (24 miles from Detroit, MI)
- 11 days ago
- Northville, MI (24 miles from Detroit, MI)
- 11 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
- Bloomfield Hills, MI (17 miles from Detroit, MI)
- 13 days ago
- Bloomfield Hills, MI (17 miles from Detroit, MI)
- 13 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Farmington Hills, MI (20 miles from Detroit, MI)
- 13 days ago
- Farmington Hills, MI (20 miles from Detroit, MI)
- 13 days ago
JOB DETAILS Job Details Account Manager (B2B) Job Code Number 276395069 Job Description Job Title: Account Manager (B2B) Job Description Imagine being able to partner with global technology...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Westland, MI (15 miles from Detroit, MI)
- 14 days ago
- Westland, MI (15 miles from Detroit, MI)
- 14 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Detroit, MI
Moving to Detroit, MI? Find some basic demographic data about Detroit, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Detroit, MI
Highest Education Level
Customer Service Managers in Detroit, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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