Call Center Representative Jobs in Detroit, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Reports To: Lead Nurture Supervisor Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual...
Remote Work- Southfield, MI (15 miles from Detroit, MI)
- 4 days ago
- Southfield, MI (15 miles from Detroit, MI)
- 4 days ago
At Cambio Communities, our people are at the heart of everything we do. We're dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a...
Animal and Customer Care Associate - Petco
- Sterling Heights, MI (15 miles from Detroit, MI)
- 6 days ago
- Sterling Heights, MI (15 miles from Detroit, MI)
- 6 days ago
Job Title: Animal and Customer Care Associate Location: Sterling Heights, MI Hours: Part-Time; 20 hours/week Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Contact Center Representative, Child Support
- Livonia, MI (15 miles from Detroit, MI)
- 7 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 7 days ago
Added - 04/07/25Contact Center Representative, Child Support Administrative & ClericalLivonia, Michigan | Submit your Resume Job Description 1st Choice is seeking passionate and dedicated Child...
Covenant Community Care, a faith-based charitable non-profit Community Health Center serving the people of Metro Detroit has an immediate opportunity for a full-time bi-lingual (Spanish speaking)...
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a client support specialist with one of our largest clients! Job Title: Client Support...
- Farmington Hills, MI (20 miles from Detroit, MI)
- 30+ days ago
- Farmington Hills, MI (20 miles from Detroit, MI)
- 30+ days ago
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
Call Center Agents Needed - Livonia, MI
- Livonia, MI (15 miles from Detroit, MI)
- 30+ days ago
- Livonia, MI (15 miles from Detroit, MI)
- 30+ days ago
Our client, a leading organization in the healthcare industry, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the customer service department...
- Troy, MI (18 miles from Detroit, MI)
- 45+ days ago
- Troy, MI (18 miles from Detroit, MI)
- 45+ days ago
Information about our comprehensive total rewards package can be found...
Call Center Representative - Full Time
- Auburn Hills, MI (23 miles from Detroit, MI)
- 90+ days ago
- Auburn Hills, MI (23 miles from Detroit, MI)
- 90+ days ago
We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....
Demographic Data for Detroit, MI
Moving to Detroit, MI? Find some basic demographic data about Detroit, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Detroit, MI
Highest Education Level
Call Center Representatives in Detroit, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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