Customer Service Manager Jobs in Plymouth, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Store - BOS-PLYMOUTH, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the...
Customer Service Supervisor/Office Manag
- New Bedford, MA (22 miles from Plymouth, MA)
- 12 days ago
- New Bedford, MA (22 miles from Plymouth, MA)
- 12 days ago
Waste Connections of Massachusetts Customer Service Supervisor/Office Manag in New Bedford , Massachusetts Customer Service Supervisor/Office Manager New Bedford Hauling, a Waste Connections...
Customer Service Manager Trainee (H)
- Middleboro, MA (14 miles from Plymouth, MA)
- 19 days ago
- Middleboro, MA (14 miles from Plymouth, MA)
- 19 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 380839 Address: USA-MA-Middleboro-8 Merchants Way Store Code: Store 08005 Management (2756423) Hannaford Supermarkets started out as...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Hanover, MA (20 miles from Plymouth, MA)
- 29 days ago
- Hanover, MA (20 miles from Plymouth, MA)
- 29 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Barnstable, MA (21 miles from Plymouth, MA)
- 30+ days ago
- Barnstable, MA (21 miles from Plymouth, MA)
- 30+ days ago
Client Services Coordinator You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services...
Client Services Manager You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment...
Client Service Manager (Hybrid)
- Middleboro, MA (14 miles from Plymouth, MA)
- 60+ days ago
- Middleboro, MA (14 miles from Plymouth, MA)
- 60+ days ago
Qualifications and Requirements : 3 years experience preferred At Least 1 year of experience in the P&C insurance industry High School Diploma/ GED Active Massachusetts Property & Casualty Insurance...
Demographic Data for Plymouth, MA
Moving to Plymouth, MA? Find some basic demographic data about Plymouth, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Plymouth, MA
Highest Education Level
Customer Service Managers in Plymouth, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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