Customer Service Manager Jobs in Middleboro, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Canton, MA (22 miles from Middleboro, MA)
- 4 days ago
- Canton, MA (22 miles from Middleboro, MA)
- 4 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Canton, MA M edicare certified Home Health Visits Office. If you are looking for an exciting career opportunity...
Full-Time Customer Service Supervisor
- Quincy, MA (24 miles from Middleboro, MA)
- 7 days ago
- Quincy, MA (24 miles from Middleboro, MA)
- 7 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Bristol Wealth Group - Client Services Manager- Attleboro
- Taunton, MA (10 miles from Middleboro, MA)
- 8 days ago
- Taunton, MA (10 miles from Middleboro, MA)
- 8 days ago
This position is NOT apart of Bristol County Savings Bank BRISTOL WEALTH GROUP CLIENT SERVICES MANAGER - ATTLEBORO Reports To: Chief Operating Officer/ Financial Advisor in Charge in Attleboro JOB...
Customer Service Supervisor (Front End Support)
- South Weymouth, MA (18 miles from Middleboro, MA)
- 8 days ago
- South Weymouth, MA (18 miles from Middleboro, MA)
- 8 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Warren, RI (21 miles from Middleboro, MA)
- 10 days ago
- Warren, RI (21 miles from Middleboro, MA)
- 10 days ago
Position Summary We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team, ensuring our clients receive top-tier assistance throughout their purchase and ownership...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Norwell, MA (18 miles from Middleboro, MA)
- 10 days ago
- Norwell, MA (18 miles from Middleboro, MA)
- 10 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Mansfield, MA (18 miles from Middleboro, MA)
- 21 days ago
- Mansfield, MA (18 miles from Middleboro, MA)
- 21 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Client Service Manager (Hybrid)
- South Dartmouth, MA (23 miles from Middleboro, MA)
- 23 days ago
- South Dartmouth, MA (23 miles from Middleboro, MA)
- 23 days ago
About FBinsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
Customer Service Administrator
- Norwood, MA (24 miles from Middleboro, MA)
- 23 days ago
- Norwood, MA (24 miles from Middleboro, MA)
- 23 days ago
Job Description: Company Description Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Have you ever wondered how a potato chip always has...
- Braintree, MA (21 miles from Middleboro, MA)
- 28 days ago
- Braintree, MA (21 miles from Middleboro, MA)
- 28 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Live and exemplify the...
Account Manager, Client Services
- Brockton, MA (14 miles from Middleboro, MA)
- 30+ days ago
- Brockton, MA (14 miles from Middleboro, MA)
- 30+ days ago
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success! The Account Manager of Client Services...
Full Time Customer Experience Manager
- Plymouth, MA (14 miles from Middleboro, MA)
- 30+ days ago
- Plymouth, MA (14 miles from Middleboro, MA)
- 30+ days ago
Store - BOS-PLYMOUTH, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Category/Area of Expertise: Retail Operations Job Requisition: 380839 Address: USA-MA-Middleboro-8 Merchants Way Store Code: Store 08005 Management (2756423) Hannaford Supermarkets started out as...
- North Weymouth, MA (24 miles from Middleboro, MA)
- 90+ days ago
- North Weymouth, MA (24 miles from Middleboro, MA)
- 90+ days ago
Store - BOS-WEYMOUTH, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Middleboro, MA
Moving to Middleboro, MA? Find some basic demographic data about Middleboro, MA below.
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Salary for Customer Service Manager Jobs in Middleboro, MA
Highest Education Level
Customer Service Managers in Middleboro, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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