Customer Service Manager Jobs in Maynard, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Boston, MA (20 miles from Maynard, MA)
- 18 hours ago
- Boston, MA (20 miles from Maynard, MA)
- 18 hours ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Sr Lead Customer Experience Manager
- Boston, MA (20 miles from Maynard, MA)
- 19 hours ago
- Boston, MA (20 miles from Maynard, MA)
- 19 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Boston, MA (20 miles from Maynard, MA)
- 23 hours ago
- Boston, MA (20 miles from Maynard, MA)
- 23 hours ago
We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships. Working on our team as a Customer Success Manager position involves:...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Burlington, MA (13 miles from Maynard, MA)
- 1 day ago
- Burlington, MA (13 miles from Maynard, MA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Part Time
- Winchester, MA (15 miles from Maynard, MA)
- 1 day ago
- Winchester, MA (15 miles from Maynard, MA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Concord, MA (5 miles from Maynard, MA)
- 1 day ago
- Concord, MA (5 miles from Maynard, MA)
- 1 day ago
Customer Service Manager Do you dream of a career rooted in teamwork, exceptional customer service, and a commitment to safety-all within a vibrant community rich in history?...
Manager Customer Service, Dual Eligible Programs
- Somerville, MA (18 miles from Maynard, MA)
- 2 days ago
- Somerville, MA (18 miles from Maynard, MA)
- 2 days ago
No Licenses and Credentials Experience At least 5-7 years of Call Center Experience required Experience in a leadership role within a Duals plan At least 3-5 years of management experience required...
Client Success Manager Agency Partnerships
- Boston, MA (20 miles from Maynard, MA)
- 3 days ago
- Boston, MA (20 miles from Maynard, MA)
- 3 days ago
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
Remote Work- Waltham, MA (10 miles from Maynard, MA)
- 3 days ago
- Waltham, MA (10 miles from Maynard, MA)
- 3 days ago
The primary role of the Customer Success Manager is to deliver proactive services and to provide technical advocacy to our Boeing Support account. The CSM is responsible for ensuring the highest...
Senior Customer Success Manager
- Boston, MA (20 miles from Maynard, MA)
- 3 days ago
- Boston, MA (20 miles from Maynard, MA)
- 3 days ago
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: The Customer Success Organization is focused on...
- Canton, MA (24 miles from Maynard, MA)
- 3 days ago
- Canton, MA (24 miles from Maynard, MA)
- 3 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Canton, MA M edicare certified Home Health Visits Office. If you are looking for an exciting career opportunity...
Customer Service Team Lead, Neurodiverse Solutions
- Boston, MA (20 miles from Maynard, MA)
- 7 days ago
- Boston, MA (20 miles from Maynard, MA)
- 7 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Service Lead - Part-Time
- Nashua, NH (21 miles from Maynard, MA)
- 8 days ago
- Nashua, NH (21 miles from Maynard, MA)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Worcester, MA (21 miles from Maynard, MA)
- 8 days ago
- Worcester, MA (21 miles from Maynard, MA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Care Manager, Assistive Home Care
- Auburndale, MA (12 miles from Maynard, MA)
- 8 days ago
- Auburndale, MA (12 miles from Maynard, MA)
- 8 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager in our Newton Assistive Home Care office in Auburndale, MA. If you are looking for an exciting career opportunity in a...
Demographic Data for Maynard, MA
Moving to Maynard, MA? Find some basic demographic data about Maynard, MA below.
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Salary for Customer Service Manager Jobs in Maynard, MA
Highest Education Level
Customer Service Managers in Maynard, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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