Customer Service Manager Jobs in Cambridge, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Fleet Maintenance Customer Service Coordinator
- Stoneham, MA (6 miles from Cambridge, MA)
- 2 days ago
- Stoneham, MA (6 miles from Cambridge, MA)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Scheduling Coordinator / Client Service Supervisor
- Needham, MA (9 miles from Cambridge, MA)
- 11 hours ago
- Needham, MA (9 miles from Cambridge, MA)
- 11 hours ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Customer Service Lead - Part-Time
- Natick, MA (12 miles from Cambridge, MA)
- 1 day ago
- Natick, MA (12 miles from Cambridge, MA)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Facilities Customer Service Professional PT Overnight
- Waltham, MA (6 miles from Cambridge, MA)
- 1 day ago
- Waltham, MA (6 miles from Cambridge, MA)
- 1 day ago
Desired Job Specific Competencies: Must be able to demonstrate customer service skills High school diploma required Call center experience preferred (inbound) Extensive use of computer with experience...
Senior Customer Experience Manager
- Newton, MA (3 miles from Cambridge, MA)
- 2 days ago
- Newton, MA (3 miles from Cambridge, MA)
- 2 days ago
Primary Purpose The Senior Customer Experience Marketing Manager will focus on the company's personalization efforts. This role will be responsible for developing and executing personalized...
Strategic Customer Service Manager (SCSM)
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 2 days ago
Strategic Customer Service Manager (SCSM) Department Database Cloud and Exadata Support Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with the primary objective of optimal product...
- Newton, MA (3 miles from Cambridge, MA)
- 2 days ago
- Newton, MA (3 miles from Cambridge, MA)
- 2 days ago
Store - BOS-NEWTON, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Key Account Director, Client Services
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 3 days ago
The Key Account Director (KAD) is a vital client-facing role within the Client Services team at 829, tasked with overseeing the strategic management and growth of our key client accounts. This...
- Quincy, MA (11 miles from Cambridge, MA)
- 5 days ago
- Quincy, MA (11 miles from Cambridge, MA)
- 5 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Lynnfield, MA (12 miles from Cambridge, MA)
- 6 days ago
- Lynnfield, MA (12 miles from Cambridge, MA)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Salem, MA (14 miles from Cambridge, MA)
- 6 days ago
- Salem, MA (14 miles from Cambridge, MA)
- 6 days ago
Call Center experience preferred. Minimum two years of related experience....
Account Manager Customer Success
- Boston, MA (3 miles from Cambridge, MA)
- 6 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 6 days ago
Cardinal Health Account Manager Customer Success in Boston , Massachusetts *This role requires travel to the Denver, CO area 1-2 times per quarter. The Account Manager Data Consultant serves as a...
Senior Customer Success Manager
- Boston, MA (3 miles from Cambridge, MA)
- 6 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 6 days ago
As a Senior Customer Success Manger, you will be in the driver's seat to purposefully guide carriers to achieve max engagement and value with Hi Marley. You will work as a trusted partner with our...
Vice President, Client Service Manager II (Strategic Account Management)
- Everett, MA (4 miles from Cambridge, MA)
- 6 days ago
- Everett, MA (4 miles from Cambridge, MA)
- 6 days ago
Vice President, Client Service Manager II (Strategic Account Management) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the...
Client Success Manager - MA eCAS Platform
- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
- Boston, MA (3 miles from Cambridge, MA)
- 8 days ago
The Client Success Manager is dedicated to the maintenance and support of the Massachusetts Electronic Comprehensive Assessment System (eCAS) powered by WellSky Human Services. The role will serve...
Remote WorkDemographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
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Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cambridge, MA
Highest Education Level
Customer Service Managers in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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