Customer Service Manager Jobs in Boston, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships. Working on our team as a Customer Success Manager position involves:...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Burlington, MA (12 miles from Boston, MA)
- 23 hours ago
- Burlington, MA (12 miles from Boston, MA)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Part Time
- Winchester, MA (7 miles from Boston, MA)
- 23 hours ago
- Winchester, MA (7 miles from Boston, MA)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Concord, MA (16 miles from Boston, MA)
- 1 day ago
- Concord, MA (16 miles from Boston, MA)
- 1 day ago
Customer Service Manager Do you dream of a career rooted in teamwork, exceptional customer service, and a commitment to safety-all within a vibrant community rich in history?...
Manager Customer Service, Dual Eligible Programs
- Somerville, MA (2 miles from Boston, MA)
- 2 days ago
- Somerville, MA (2 miles from Boston, MA)
- 2 days ago
No Licenses and Credentials Experience At least 5-7 years of Call Center Experience required Experience in a leadership role within a Duals plan At least 3-5 years of management experience required...
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
Remote Work- Waltham, MA (10 miles from Boston, MA)
- 3 days ago
- Waltham, MA (10 miles from Boston, MA)
- 3 days ago
The primary role of the Customer Success Manager is to deliver proactive services and to provide technical advocacy to our Boeing Support account. The CSM is responsible for ensuring the highest...
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: The Customer Success Organization is focused on...
- Canton, MA (12 miles from Boston, MA)
- 3 days ago
- Canton, MA (12 miles from Boston, MA)
- 3 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Canton, MA M edicare certified Home Health Visits Office. If you are looking for an exciting career opportunity...
- Salem, MA (13 miles from Boston, MA)
- 6 days ago
- Salem, MA (13 miles from Boston, MA)
- 6 days ago
Job Listing ID: 4249970 Job Title: Customer Service Team Lead Application Deadline: Open Until FilledJob Location: Salem Date Posted: 04/11/2025Hours Worked Per Week: Not Provided Shift: Not...
Full-Time Customer Service Supervisor
- Quincy, MA (8 miles from Boston, MA)
- 6 days ago
- Quincy, MA (8 miles from Boston, MA)
- 6 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Service Supervisor (Front End Support)
- South Weymouth, MA (14 miles from Boston, MA)
- 7 days ago
- South Weymouth, MA (14 miles from Boston, MA)
- 7 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Boston, MA
Highest Education Level
Customer Service Managers in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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