Customer Service Manager Jobs in Towson, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Baltimore, MD (7 miles from Towson, MD)
- 1 day ago
- Baltimore, MD (7 miles from Towson, MD)
- 1 day ago
\n POSITION DUTIES \n Customer Service Management: Directs and coordinates all of the activities for the Customer Service....
Director of Customer Service (HUMAN SERVICE ADMINISTRATOR II) - #25-002729-0002
- Baltimore, MD (7 miles from Towson, MD)
- 2 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 2 days ago
POSITION DUTIES Customer Service Management: Directs and coordinates all of the activities for the Customer Service....
Call Center & Client Services Manager
- Annapolis Junction, MD (20 miles from Towson, MD)
- 4 days ago
- Annapolis Junction, MD (20 miles from Towson, MD)
- 4 days ago
Previous experience in a leadership or supervisory role within a customer service or call center environment ((or)) 5+ years of customer call center experience....
- Baltimore, MD (7 miles from Towson, MD)
- 4 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 4 days ago
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
- Baltimore, MD (7 miles from Towson, MD)
- 4 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 4 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
- Laurel, MD (24 miles from Towson, MD)
- 8 days ago
- Laurel, MD (24 miles from Towson, MD)
- 8 days ago
You lead a team of extraordinary people who are the heart of the Savage Branch. You guide them as they get to know our diverse community, provide extraordinary service, and make the magic happen...
- Baltimore, MD (7 miles from Towson, MD)
- 8 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 8 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Annapolis Junction, MD (20 miles from Towson, MD)
- 9 days ago
- Annapolis Junction, MD (20 miles from Towson, MD)
- 9 days ago
Previous experience in a leadership or supervisory role within a customer service or call center environment ((or)) 5+ years of customer call center experience....
FT Manager Customer Service (H)
- Laurel, MD (24 miles from Towson, MD)
- 9 days ago
- Laurel, MD (24 miles from Towson, MD)
- 9 days ago
FT Manager Customer Service (H) Posting Date: 03/20/2025 Location: Scaggsville, MD Category/Area of Expertise: Retail Operations Job Requisition: 422831 Address: USA-MD-Scaggsville-8300 Ice...
- Hampstead, MD (18 miles from Towson, MD)
- 9 days ago
- Hampstead, MD (18 miles from Towson, MD)
- 9 days ago
721 Hanover Pike Unit 101 Hampstead Maryland, 21074, Starting Pay: $19.25 per hour. We are hiring at all of our MD locations, if this location is not your location of choice, we will talk to you...
- Severna Park, MD (22 miles from Towson, MD)
- 10 days ago
- Severna Park, MD (22 miles from Towson, MD)
- 10 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Halethorpe, MD (11 miles from Towson, MD)
- 10 days ago
- Halethorpe, MD (11 miles from Towson, MD)
- 10 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Senior Customer Success Manager
- Baltimore, MD (7 miles from Towson, MD)
- 12 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 12 days ago
About Us Highland Electric Fleets electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and...
Assistant Customer Experience Manager
- Owings Mills, MD (8 miles from Towson, MD)
- 23 days ago
- Owings Mills, MD (8 miles from Towson, MD)
- 23 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Demographic Data for Towson, MD
Moving to Towson, MD? Find some basic demographic data about Towson, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Towson, MD
Highest Education Level
Customer Service Managers in Towson, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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