Call Center Representative Jobs in Towson, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Specialist III - Family Medicine
- Baltimore, MD (7 miles from Towson, MD)
- 1 day ago
- Baltimore, MD (7 miles from Towson, MD)
- 1 day ago
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....
Contact Center Representative -Part-time - Maryland
- Hanover, MD (16 miles from Towson, MD)
- 2 days ago
- Hanover, MD (16 miles from Towson, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
- Laurel, MD (24 miles from Towson, MD)
- 6 days ago
- Laurel, MD (24 miles from Towson, MD)
- 6 days ago
Call Center RepresentativeAt Panda Exteriors, were looking for an experienced and energetic Sales-Oriented Call Center Representative to join our growing team!...
- Annapolis Junction, MD (20 miles from Towson, MD)
- 9 days ago
- Annapolis Junction, MD (20 miles from Towson, MD)
- 9 days ago
CSR-041025 Call Center Representative Customer Service...
- Baltimore, MD (7 miles from Towson, MD)
- 10 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 10 days ago
Summary UC CONTACT CENTER AGENT I OVERNIGHT SHIFT - 10:30PM-7:00AM (FULLTIME) JOB SUMMARY : The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle...
Uc Contact Center Agent I Lbhmg
- Owings Mills, MD (8 miles from Towson, MD)
- 21 days ago
- Owings Mills, MD (8 miles from Towson, MD)
- 21 days ago
UC CONTACT CENTER AGENT I LBHMG Location Owings Mills, MD Facility METROPOLITAN PHYSICIANS Schedule - Shift - Hours Full-time - Day shift - 8:00am-5:30pm Job Category Clerical/Administrative Req #...
Member Services Agent (Call Center)
- Baltimore, MD (7 miles from Towson, MD)
- 23 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 23 days ago
un Member Services Agent (Call Center) (Baltimore) Rue Gilt Groupe compensation: $17 hour employment type: experience level: entry level job title: Member Services Agent (Call Center) The Role:...
- Baltimore, MD (7 miles from Towson, MD)
- 24 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 24 days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
Call Center Rep - Forest Hill, MD
- Forest Hill, MD (17 miles from Towson, MD)
- 30+ days ago
- Forest Hill, MD (17 miles from Towson, MD)
- 30+ days ago
Company Name Blue Dot Heating, Air Conditioning Overview Blue Dot Services has been serving its customers throughout Maryland for over 40 years! It has been serving its customers with HVAC,...
- Baltimore, MD (7 miles from Towson, MD)
- 45+ days ago
- Baltimore, MD (7 miles from Towson, MD)
- 45+ days ago
resolution....
Call Center Representative $20/hr Laurel, MD
- Laurel, MD (24 miles from Towson, MD)
- 30+ days ago
- Laurel, MD (24 miles from Towson, MD)
- 30+ days ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
- Sparks Glencoe, MD (10 miles from Towson, MD)
- 45+ days ago
- Sparks Glencoe, MD (10 miles from Towson, MD)
- 45+ days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
- Baltimore, MD (7 miles from Towson, MD)
- 60+ days ago
- Baltimore, MD (7 miles from Towson, MD)
- 60+ days ago
Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: Transfers phone calls to appropriate campus Provides...
- White Marsh, MD (12 miles from Towson, MD)
- 60+ days ago
- White Marsh, MD (12 miles from Towson, MD)
- 60+ days ago
We are a family owned and operated business with a new call center located in White Marsh MD! We are looking for outgoing members to join our team as call center agents! Call Center Sales Agent...
- Baltimore, MD (7 miles from Towson, MD)
- 60+ days ago
- Baltimore, MD (7 miles from Towson, MD)
- 60+ days ago
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Demographic Data for Towson, MD
Moving to Towson, MD? Find some basic demographic data about Towson, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Towson, MD
Highest Education Level
Call Center Representatives in Towson, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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