Call Center Representative Jobs in Towson, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 22 Jobs

Call Center Rep - Forest Hill, MD

Forest Hill, MD (17 miles from Towson, MD)
2 hours ago

Forest Hill, MD (17 miles from Towson, MD)
2 hours ago

Company Name Blue Dot Heating, Air Conditioning Overview Blue Dot Services has been serving its customers throughout Maryland for over 40 years! It has been serving its customers with HVAC,...

Uc Contact Center Agent I

Owings Mills, MD (8 miles from Towson, MD)
1 day ago

Owings Mills, MD (8 miles from Towson, MD)
1 day ago

Summary Summary: The Contact Center Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...

Call Center Operator - Korean Speaking Agent

Glen Burnie, MD (16 miles from Towson, MD)
1 day ago

Glen Burnie, MD (16 miles from Towson, MD)
1 day ago

Summary The Bilingual- Korean Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary...

Call Center Representative

Middle River, MD (13 miles from Towson, MD)
3 days ago

Middle River, MD (13 miles from Towson, MD)
3 days ago

Insight Global Call Center Representative in Middle River , Maryland Job Description A client of Insight Global is looking for a Call Center Representatives to sit fully onsite in Middle River, MD....

Brokerage Client Support Specialist

Lutherville Timonium, MD (2 miles from Towson, MD)
3 days ago

Lutherville Timonium, MD (2 miles from Towson, MD)
3 days ago

Are you an organized, detail-oriented professional with a background in financial services or brokerage? Do you thrive in a fast-paced environment where client experience and process improvement...

Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)

Baltimore, MD (7 miles from Towson, MD)
4 days ago

Baltimore, MD (7 miles from Towson, MD)
4 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

Customer Care Associate

Baltimore, MD (7 miles from Towson, MD)
4 days ago

Baltimore, MD (7 miles from Towson, MD)
4 days ago

Join the Team at Landers Appliance as a Full-Time Customer Care Associate! PERKS! Work for an employer who demands and rewards excellence, AND cares about YOU! Flexible work arrangements to fit...

Call Center Representative $20/hr Laurel, MD

Laurel, MD (24 miles from Towson, MD)
5 days ago

Laurel, MD (24 miles from Towson, MD)
5 days ago

Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...

Call Center Operator - Healthcare

Baltimore, MD (7 miles from Towson, MD)
5 days ago

Baltimore, MD (7 miles from Towson, MD)
5 days ago

Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...

Temporary Call Center Representative (Salisbury) (Taxpayer Services Division) - #25-005361-0005

Baltimore, MD (7 miles from Towson, MD)
9 days ago

Baltimore, MD (7 miles from Towson, MD)
9 days ago

GRADE Temporary Call Center Representative - $18.00/hour LOCATION OF POSITION Temporary Call Center Representative - $18.00/hour POSITION DUTIES Do you enjoy helping people and have good customer service...

Call Center Specialist

Baltimore, MD (7 miles from Towson, MD)
9 days ago

Baltimore, MD (7 miles from Towson, MD)
9 days ago

resolution....

Call Center Operator - Adult & Peds Clinic

Baltimore, MD (7 miles from Towson, MD)
9 days ago

Baltimore, MD (7 miles from Towson, MD)
9 days ago

Summary Responsibilities The Call Center Operator / Practice Communication Coordinator is also responsible for sending out new patient packets, scanning documents, working work queues (WQs),...

Client Relations Specialist

Sparks Glencoe, MD (10 miles from Towson, MD)
14 days ago

Sparks Glencoe, MD (10 miles from Towson, MD)
14 days ago

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...

Call Center Representative

Baltimore, MD (7 miles from Towson, MD)
30+ days ago

Baltimore, MD (7 miles from Towson, MD)
30+ days ago

Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: Transfers phone calls to appropriate campus Provides...

Customer Care Associate

Columbia, MD (19 miles from Towson, MD)
30+ days ago

Columbia, MD (19 miles from Towson, MD)
30+ days ago

Customer Care Associate Welldoc Inc - 5.0 Columbia, MD Job Details Full-time $20 - $25 an hour 5 hours ago Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Customer service Call...

View all 22 jobs

Demographic Data for Towson, MD

Moving to Towson, MD? Find some basic demographic data about Towson, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Towson, MD

Local

National

Total Population

48,214

Number of Businesses

2,297

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Towson, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Towson, MD offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Towson, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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