Customer Service Manager Jobs in Rockville, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Client Service Management
- Washington, DC (14 miles from Rockville, MD)
- 5 hours ago
- Washington, DC (14 miles from Rockville, MD)
- 5 hours ago
Manager Client Service Management CVS Health - 3.2 Washington, DC Job Details Full-time $54,300 - $159,120 a year 8 hours ago Benefits Employee stock purchase plan Health insurance Flexible...
Deputy Customer Relationship Manager
- Washington, DC (14 miles from Rockville, MD)
- 5 hours ago
- Washington, DC (14 miles from Rockville, MD)
- 5 hours ago
We are seeking an experienced Deputy Customer Relationship Manager to support a complex IT operations program within the U.S. Department of Justice (DOJ). This on-site role supports day-to-day...
- Landover, MD (18 miles from Rockville, MD)
- 20 hours ago
- Landover, MD (18 miles from Rockville, MD)
- 20 hours ago
BENEFITS INFORMATION: For information on Syscos Benefits, please visit JOB SUMMARY The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department...
Sr Lead Customer Experience Manager
- Washington, DC (14 miles from Rockville, MD)
- 1 day ago
- Washington, DC (14 miles from Rockville, MD)
- 1 day ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator Georgetown University
- Washington, DC (14 miles from Rockville, MD)
- 1 day ago
- Washington, DC (14 miles from Rockville, MD)
- 1 day ago
Customer Service Coordinator Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and...
Retail Customer Service Supervisor
- Laurel, MD (14 miles from Rockville, MD)
- 1 day ago
- Laurel, MD (14 miles from Rockville, MD)
- 1 day ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Washington, DC (14 miles from Rockville, MD)
- 2 days ago
- Washington, DC (14 miles from Rockville, MD)
- 2 days ago
Who are we? At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary,...
Customer Experience Manager PT
- Sterling, VA (15 miles from Rockville, MD)
- 2 days ago
- Sterling, VA (15 miles from Rockville, MD)
- 2 days ago
Store - DC-STERLING, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Washington, DC (14 miles from Rockville, MD)
- 2 days ago
- Washington, DC (14 miles from Rockville, MD)
- 2 days ago
Georgetown University comprises two unique campuses in the nations capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just...
- Alexandria, VA (19 miles from Rockville, MD)
- 2 days ago
- Alexandria, VA (19 miles from Rockville, MD)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Washington, DC (14 miles from Rockville, MD)
- 3 days ago
- Washington, DC (14 miles from Rockville, MD)
- 3 days ago
Compensation Range: $105,000-140,000 base + 10% bonus Location: Remote with occasional travel to Washington, D.C. and assigned customers, as needed. About Us: Inspiration Mobility is a company...
Hospitality Customer Experience Manager
- Washington, DC (14 miles from Rockville, MD)
- 4 days ago
- Washington, DC (14 miles from Rockville, MD)
- 4 days ago
Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The...
- Falls Church, VA (14 miles from Rockville, MD)
- 4 days ago
- Falls Church, VA (14 miles from Rockville, MD)
- 4 days ago
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in...
Call Center & Client Services Manager
- Annapolis Junction, MD (19 miles from Rockville, MD)
- 5 days ago
- Annapolis Junction, MD (19 miles from Rockville, MD)
- 5 days ago
Previous experience in a leadership or supervisory role within a customer service or call center environment ((or)) 5+ years of customer call center experience....
- Washington, DC (14 miles from Rockville, MD)
- 5 days ago
- Washington, DC (14 miles from Rockville, MD)
- 5 days ago
IGS is currently recruiting for a Customer Service Manager to support the Department of Veterans Affairs....
Demographic Data for Rockville, MD
Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Rockville, MD
Highest Education Level
Customer Service Managers in Rockville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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