Customer Service Representative Jobs in Rockville, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Hanover, MD (23 miles from Rockville, MD)
- 8 hours ago
- Hanover, MD (23 miles from Rockville, MD)
- 8 hours ago
Wages: $18.50 per hour. Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle...
- Cherrydale Vet Clinic
- Arlington, VA (12 miles from Rockville, MD)
- 6 days ago
- Cherrydale Vet Clinic
- Arlington, VA (12 miles from Rockville, MD)
- 6 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
Full Time Customer Service Delivery Driver
- Alexandria, VA (19 miles from Rockville, MD)
- 1 hour ago
- Alexandria, VA (19 miles from Rockville, MD)
- 1 hour ago
Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and...
Part Time Customer Service Sales Associate
- Hanover, MD (23 miles from Rockville, MD)
- 8 hours ago
- Hanover, MD (23 miles from Rockville, MD)
- 8 hours ago
The Part Time Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
- Elkridge, MD (23 miles from Rockville, MD)
- 8 hours ago
- Elkridge, MD (23 miles from Rockville, MD)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Hyattsville, MD (15 miles from Rockville, MD)
- 17 hours ago
- Hyattsville, MD (15 miles from Rockville, MD)
- 17 hours ago
Our Culture Benefits Career Areas Events Search Jobs Current Associates d jobs Career Assistant The information you provide to the chatbot will be collected to improve your experience. Please read...
- Alexandria, VA (19 miles from Rockville, MD)
- 18 hours ago
- Alexandria, VA (19 miles from Rockville, MD)
- 18 hours ago
Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into...
Remote WorkCustomer Experience Coordinator
- Ijamsville, MD (19 miles from Rockville, MD)
- 19 hours ago
- Ijamsville, MD (19 miles from Rockville, MD)
- 19 hours ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Eyewear Customer Service/Sales Advisor
- Herndon, VA (14 miles from Rockville, MD)
- 20 hours ago
- Herndon, VA (14 miles from Rockville, MD)
- 20 hours ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Eyewear Customer Service/Sales Advisor Part Time
- Burke, VA (21 miles from Rockville, MD)
- 20 hours ago
- Burke, VA (21 miles from Rockville, MD)
- 20 hours ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
DMV Customer Service Generalist - Franconia CSC #00984
- Alexandria, VA (19 miles from Rockville, MD)
- 20 hours ago
- Alexandria, VA (19 miles from Rockville, MD)
- 20 hours ago
Title: DMV Customer Service Generalist - Franconia CSC #00984 State Role Title: Admin and Office Spec III Hiring Range: Commensurate with DMV Experience up to $45,920 Pay Band: 3 Agency:...
Customer Service Representative - Vienna Branch
- Vienna, VA (13 miles from Rockville, MD)
- 21 hours ago
- Vienna, VA (13 miles from Rockville, MD)
- 21 hours ago
SUMMARY- Involves representing the bank as the "Face of Somerset Trust Company" by having the ability to exercise a wide range of decision making control. Employee should understand the culture...
Customer Support Representative (Assisting Employees with their System Access)
- Fort Meade, MD (20 miles from Rockville, MD)
- 21 hours ago
- Fort Meade, MD (20 miles from Rockville, MD)
- 21 hours ago
Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients...
Branch Member Service Representative
- Chantilly, VA (21 miles from Rockville, MD)
- 1 day ago
- Chantilly, VA (21 miles from Rockville, MD)
- 1 day ago
Overview The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of...
Demographic Data for Rockville, MD
Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rockville, MD
Highest Education Level
Customer Service Representatives in Rockville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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