Customer Service Manager Jobs in Owings Mills, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Rental Sales Account Manager - $2,000 Sign-on Bonus!
- Annapolis Junction, MD (20 miles from Owings Mills, MD)
- 45+ days ago
- Annapolis Junction, MD (20 miles from Owings Mills, MD)
- 45+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our...
Client Service Coordinator Shift Lead
- Laurel, MD (23 miles from Owings Mills, MD)
- 5 days ago
- Laurel, MD (23 miles from Owings Mills, MD)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The primary purpose and...
Regional Manager, Customer Success - East
- Baltimore, MD (13 miles from Owings Mills, MD)
- 7 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 7 days ago
Job Title: Regional Manager, Customer Success Location: Field based role covering the East Region; must reside in a metropolitan city east of Mississippi Travel: Up to 75% KARL STORZ, a leading...
- Elkridge, MD (16 miles from Owings Mills, MD)
- 8 days ago
- Elkridge, MD (16 miles from Owings Mills, MD)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Full Time Customer Experience Manager
- Baltimore, MD (13 miles from Owings Mills, MD)
- 9 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 9 days ago
Store - BALT-WHITEMARSH, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager (I-III)
- Reisterstown, MD (3 miles from Owings Mills, MD)
- 10 days ago
- Reisterstown, MD (3 miles from Owings Mills, MD)
- 10 days ago
Customer Service Manager (I-III) Reisterstown, Westminster, Eldersburg, Upperco, Hamstead, Owings Mills, MD, United States Full Time Entry Level Starting Rate $16/hour Job Summary: Provide quality and...
- Towson, MD (8 miles from Owings Mills, MD)
- 11 days ago
- Towson, MD (8 miles from Owings Mills, MD)
- 11 days ago
Pay Schedule I, Grade 21, Regular Schedule: 35 hours per week A vacancy exists in the Department of Public Works, Metro District Financing & Petitions. A list of eligible applicants will be...
ADMINISTRATIVE OFFICER II SUPERVISOR (Customer Service Supervisor) - #25-002708-0002
- Baltimore, MD (13 miles from Owings Mills, MD)
- 12 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 12 days ago
Introduction The Maryland Insurance Administration (MIA) isan independent State agency that regulates Marylands $46 billion insuranceindustry and protects consumers by monitoring and enforcing...
- Hunt Valley, MD (8 miles from Owings Mills, MD)
- 12 days ago
- Hunt Valley, MD (8 miles from Owings Mills, MD)
- 12 days ago
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Service Coordinator to join our team. ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA): For over 130 years...
- Catonsville, MD (11 miles from Owings Mills, MD)
- 12 days ago
- Catonsville, MD (11 miles from Owings Mills, MD)
- 12 days ago
Apply Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality. We...
- Baltimore, MD (13 miles from Owings Mills, MD)
- 13 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 13 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Baltimore, MD (13 miles from Owings Mills, MD)
- 19 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 19 days ago
About Flywheel Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time...
The Regional Datacom Specialist (70% Business Development/ 30% Account Management) will be responsible for developing new business, as well as growing and managing existing accounts within our...
Title Customer Service Manager
- Baltimore, MD (13 miles from Owings Mills, MD)
- 23 days ago
- Baltimore, MD (13 miles from Owings Mills, MD)
- 23 days ago
Customer Service Manager Job Locations US-MD-Baltimore ID 2025-9170 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more...
At Homesense, were helping people let their personality shine in their home. Were out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work...
Demographic Data for Owings Mills, MD
Moving to Owings Mills, MD? Find some basic demographic data about Owings Mills, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Owings Mills, MD
Highest Education Level
Customer Service Managers in Owings Mills, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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