Customer Service Representative Jobs in Owings Mills, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 114 Jobs

Bilingual Customer Service Specialist (Spanish)

Clarksville, MD (17 miles from Owings Mills, MD)
15 days ago

Clarksville, MD (17 miles from Owings Mills, MD)
15 days ago

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...

Loss Prevention Customer Service Associate

Randallstown, MD (3 miles from Owings Mills, MD)
1 day ago

Randallstown, MD (3 miles from Owings Mills, MD)
1 day ago

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Associate

Cockeysville, MD (8 miles from Owings Mills, MD)
1 day ago

Cockeysville, MD (8 miles from Owings Mills, MD)
1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Rep

Baltimore, MD (13 miles from Owings Mills, MD)
1 day ago

Baltimore, MD (13 miles from Owings Mills, MD)
1 day ago

Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Customer Service Representative reports to the Patient Transport...

Entry Level Medical Screener/Medical Customer Service

Towson, MD (8 miles from Owings Mills, MD)
2 days ago

Towson, MD (8 miles from Owings Mills, MD)
2 days ago

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...

Customer Service Associate - Temporary

Bel Air, MD (24 miles from Owings Mills, MD)
2 days ago

Bel Air, MD (24 miles from Owings Mills, MD)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

Baltimore, MD (13 miles from Owings Mills, MD)
3 days ago

Baltimore, MD (13 miles from Owings Mills, MD)
3 days ago

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....

Customer Service - Donor Support Technician

Halethorpe, MD (14 miles from Owings Mills, MD)
3 days ago

Halethorpe, MD (14 miles from Owings Mills, MD)
3 days ago

The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...

Pharmacy Customer Service Associate

Westminster, MD (13 miles from Owings Mills, MD)
3 days ago

Westminster, MD (13 miles from Owings Mills, MD)
3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative-2nd shift

Linthicum, MD (16 miles from Owings Mills, MD)
4 days ago

Linthicum, MD (16 miles from Owings Mills, MD)
4 days ago

Call Center Customer Service Representative, 2nd Shift If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter...

Bilingual Customer Service Representative

Linthicum, MD (16 miles from Owings Mills, MD)
4 days ago

Linthicum, MD (16 miles from Owings Mills, MD)
4 days ago

Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, youll ensure Roto-Rooters customers feel confident and cared for....

Client Services Associate - Home Health

Glen Burnie, MD (21 miles from Owings Mills, MD)
4 days ago

Glen Burnie, MD (21 miles from Owings Mills, MD)
4 days ago

Now Hiring: Client Services Associate - Glen Burnie, MD Start your career in a thriving industry where your work truly matters. BAYADA Home Health Care is seeking a Client Services Associate for...

Customer Service Representative

Shrewsbury, PA (24 miles from Owings Mills, MD)
4 days ago

Shrewsbury, PA (24 miles from Owings Mills, MD)
4 days ago

un Customer Service Representative (Shrewsbury) DeVono's Dry Cleaners, Inc 573 S....

Customer Service Associate - Part Time

Westminster, MD (13 miles from Owings Mills, MD)
4 days ago

Westminster, MD (13 miles from Owings Mills, MD)
4 days ago

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...

Customer Service Representative - Forest Hill, MD

Forest Hill, MD (23 miles from Owings Mills, MD)
4 days ago

Forest Hill, MD (23 miles from Owings Mills, MD)
4 days ago

Customer Service Representatives can expect: Year-round work as we service multiple trades with multiple busy seasons. Competitive pay options based on your skill and availability....

View all 114 jobs

Demographic Data for Owings Mills, MD

Moving to Owings Mills, MD? Find some basic demographic data about Owings Mills, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Owings Mills, MD

Local

National

Total Population

59,154

Number of Businesses

1,618

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Owings Mills, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Owings Mills, MD offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Owings Mills, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »