Customer Service Manager Jobs in Falmouth, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Veterinary Customer Relationship Manager
- Portland, ME (6 miles from Falmouth, ME)
- 2 days ago
- Portland, ME (6 miles from Falmouth, ME)
- 2 days ago
Were excited to be hiring a Veterinary Customer Relationship Manager to join our team at IDEXX Veterinary Software. Would you say you have a problem solving mindset? Do you have a knack for...
- Portland, ME (6 miles from Falmouth, ME)
- 2 days ago
- Portland, ME (6 miles from Falmouth, ME)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Dominos Pizza Assistant Manager and CSR Wanted
- Freeport, ME (12 miles from Falmouth, ME)
- 6 days ago
- Freeport, ME (12 miles from Falmouth, ME)
- 6 days ago
un Domino's Pizza Assistant Manager and CSR Wanted!! (Freeport) image 1 of 1 compensation: Hourly TBD employment type: job title: Shift Runner CSR Locally owned and operated Domino's Pizza located...
- Portland, ME (6 miles from Falmouth, ME)
- 8 days ago
- Portland, ME (6 miles from Falmouth, ME)
- 8 days ago
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
Category/Area of Expertise: Retail Operations Job Requisition: 416326 Address: USA-ME-Falmouth-65 Gray Road Store Code: Store 08222 Management (2741163) Hannaford Supermarkets started out as a...
FT Assistant Manager Customer Service
- Auburn, ME (23 miles from Falmouth, ME)
- 19 days ago
- Auburn, ME (23 miles from Falmouth, ME)
- 19 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 409289 Address: USA-ME-Auburn-95 Spring Street Store Code: Store 08347 Front End (5151731) Hannaford Supermarkets started out as a...
- Bath, ME (24 miles from Falmouth, ME)
- 21 days ago
- Bath, ME (24 miles from Falmouth, ME)
- 21 days ago
The Client Services Coordinator is the clients initial contact with the audiology program and initial contact with any persons entering the Bath office. This position performs general office...
FT Customer Experience Manager
- Portland, ME (6 miles from Falmouth, ME)
- 23 days ago
- Portland, ME (6 miles from Falmouth, ME)
- 23 days ago
at Michaels in PORTLAND, Maine, United States Job Description Store PORTLAND, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and...
FT Customer Experience Manager
- Scarborough, ME (11 miles from Falmouth, ME)
- 26 days ago
- Scarborough, ME (11 miles from Falmouth, ME)
- 26 days ago
Store - PORTLAND, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Lead - Part-Time
- South Portland, ME (8 miles from Falmouth, ME)
- 30+ days ago
- South Portland, ME (8 miles from Falmouth, ME)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Group Leader - Customer Service
- South Portland, ME (8 miles from Falmouth, ME)
- 45+ days ago
- South Portland, ME (8 miles from Falmouth, ME)
- 45+ days ago
Summary Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and...
Demographic Data for Falmouth, ME
Moving to Falmouth, ME? Find some basic demographic data about Falmouth, ME below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Falmouth, ME
Highest Education Level
Customer Service Managers in Falmouth, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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