Customer Service Manager Jobs in Hobart, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Valparaiso, IN (13 miles from Hobart, IN)
- 13 days ago
- Valparaiso, IN (13 miles from Hobart, IN)
- 13 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Part Time Customer Experience Manager
- Highland, IN (11 miles from Hobart, IN)
- 16 days ago
- Highland, IN (11 miles from Hobart, IN)
- 16 days ago
Store - CHI-HIGHLAND, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Highland, IN (11 miles from Hobart, IN)
- 19 days ago
- Highland, IN (11 miles from Hobart, IN)
- 19 days ago
Store - CHI-HIGHLAND, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Munster, IN (13 miles from Hobart, IN)
- 20 days ago
- Munster, IN (13 miles from Hobart, IN)
- 20 days ago
Customer Service Coordinator Griffith Foods Gmbh, Deilmann Haus, Technologiepark Munster, Munster, Germany, Germany Req #3626 Wednesday, February 19, 2025 We blend care and creativity to nourish...
- Merrillville, IN (4 miles from Hobart, IN)
- 27 days ago
- Merrillville, IN (4 miles from Hobart, IN)
- 27 days ago
Apply now " Job Req ID: 4366 Date: Feb 11, 2025 Tradebe Site: Tradebe Merrillville Office Location: Merrillville, IN, US, 46410 Department: Customer Services Business Line: Environmental Services...
- Portage, IN (5 miles from Hobart, IN)
- 30+ days ago
- Portage, IN (5 miles from Hobart, IN)
- 30+ days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
- University Park, IL (24 miles from Hobart, IN)
- 60+ days ago
- University Park, IL (24 miles from Hobart, IN)
- 60+ days ago
Overview IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands...
- Chicago Heights, IL (18 miles from Hobart, IN)
- 90+ days ago
- Chicago Heights, IL (18 miles from Hobart, IN)
- 90+ days ago
Job Title: Industrial Account Manager Compensation : Base Salary : $50,000 - $80,000, depending on experience and other factors. Transitionary Compensation (Up to 12 Months) : Guaranteed...
Demographic Data for Hobart, IN
Moving to Hobart, IN? Find some basic demographic data about Hobart, IN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Hobart, IN
Highest Education Level
Customer Service Managers in Hobart, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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