Customer Service Manager Jobs in Schaumburg, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Care Manager (CCM) Job Northbrook, IL
- Northbrook, IL (13 miles from Schaumburg, IL)
- moments ago
- Northbrook, IL (13 miles from Schaumburg, IL)
- moments ago
Apply Now Why Youll Love This Job The Customer Care Manager is responsible for managing the daily office tasks through direct support of field staff and coordination of office duties. The ideal...
Solvents Customer Experience Manager
- Lemont, IL (24 miles from Schaumburg, IL)
- 5 hours ago
- Lemont, IL (24 miles from Schaumburg, IL)
- 5 hours ago
This is an on-site position in Downers Grove, IL. at the CITGO Refinery Support Center. Oversees the activities of Solvents Customer Experience Service Team and supports sales efforts. Manages the...
Associate Account Manager - Central Time Zone
- Chicago, IL (23 miles from Schaumburg, IL)
- 6 hours ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 6 hours ago
The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned...
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
- Saint Charles, IL (12 miles from Schaumburg, IL)
- 1 day ago
- Saint Charles, IL (12 miles from Schaumburg, IL)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager - Victoria's Secret - Oakbrook - Oakbrook,IL
- Oak Brook, IL (17 miles from Schaumburg, IL)
- 2 days ago
- Oak Brook, IL (17 miles from Schaumburg, IL)
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service Manager, Control Center
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
Location: Chicago O'Hare Intl Apt (ORD-TRML) Cities: Requisition ID: 78626 This job will continue to be posted until at least 04/28/2025. If interested, please apply prior to this date. Job...
Client Service Coordinator (CSC)
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Job Description Passionate...
- Itasca, IL (5 miles from Schaumburg, IL)
- 3 days ago
- Itasca, IL (5 miles from Schaumburg, IL)
- 3 days ago
Overview Summary Serves as the liaison between the Laboratory, transplant centers and dialysis units; responsible for keeping patient information up to date in Histotrac (laboratory database),...
- Chicago, IL (23 miles from Schaumburg, IL)
- 3 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 3 days ago
Application Deadline: 05/29/2025 Address: 320 S Canal Street Job Family Group: Commercial Sales & Service Provides exceptional, daily operational service support to grow the Banks market share and...
- Crystal Lake, IL (20 miles from Schaumburg, IL)
- 4 days ago
- Crystal Lake, IL (20 miles from Schaumburg, IL)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Senior Client Success Manager - Programmatic
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
Remote WorkCall Center Supervisor, Customer Service (Hybrid)
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid...
Remote WorkPart Time Customer Experience Manager
- Bolingbrook, IL (23 miles from Schaumburg, IL)
- 4 days ago
- Bolingbrook, IL (23 miles from Schaumburg, IL)
- 4 days ago
Store - CHI-BOLINGBROOK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Small Business Customer Service Manager
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 5 days ago
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkDemographic Data for Schaumburg, IL
Moving to Schaumburg, IL? Find some basic demographic data about Schaumburg, IL below.
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Salary for Customer Service Manager Jobs in Schaumburg, IL
Highest Education Level
Customer Service Managers in Schaumburg, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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