Customer Service Manager Jobs in Itasca, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Naperville, IL (15 miles from Itasca, IL)
- 9 days ago
- Naperville, IL (15 miles from Itasca, IL)
- 9 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Sales Account Manager
- Lincolnshire, IL (15 miles from Itasca, IL)
- 20 days ago
- Lincolnshire, IL (15 miles from Itasca, IL)
- 20 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Business Development Representative- Chicago (Regional Remote)
- Schaumburg, IL (5 miles from Itasca, IL)
- 29 days ago
- Schaumburg, IL (5 miles from Itasca, IL)
- 29 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote Work- Bensenville, IL (4 miles from Itasca, IL)
- 30+ days ago
- Bensenville, IL (4 miles from Itasca, IL)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people....
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Director, SaaS Customer Success Manager Technology Multiple Locations
- Chicago, IL (18 miles from Itasca, IL)
- 9 hours ago
- Chicago, IL (18 miles from Itasca, IL)
- 9 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the worlds top multinational corporations, law firms, banks and...
- Schaumburg, IL (5 miles from Itasca, IL)
- 14 hours ago
- Schaumburg, IL (5 miles from Itasca, IL)
- 14 hours ago
Customer Service Team Lead - Schaumburg, IL $62,000-$70,000/Annually For over half a century, we have been a trusted name in the food industry, committed to producing high-quality food products...
Full-Time Hourly Retail Operations/Customer Service Manager
- Naperville, IL (15 miles from Itasca, IL)
- 18 hours ago
- Naperville, IL (15 miles from Itasca, IL)
- 18 hours ago
Store - CHI-NAPERVILLE, IL Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting...
Customer Success Manager, Email Security
- Chicago, IL (18 miles from Itasca, IL)
- 18 hours ago
- Chicago, IL (18 miles from Itasca, IL)
- 18 hours ago
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
Associate Account Manager- Iowa/ Illinois
- Chicago, IL (18 miles from Itasca, IL)
- 1 day ago
- Chicago, IL (18 miles from Itasca, IL)
- 1 day ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Client Services Manager - A1409907CHI-PERM-4658
- Chicago, IL (18 miles from Itasca, IL)
- 1 day ago
- Chicago, IL (18 miles from Itasca, IL)
- 1 day ago
at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Our client, a large commercial real estate firm, is seeking a Client Service Manager to support a dynamic...
- Chicago, IL (18 miles from Itasca, IL)
- 1 day ago
- Chicago, IL (18 miles from Itasca, IL)
- 1 day ago
Client Success Manager Chicago, Illinois, United States Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies...
Remote Work- Chicago, IL (18 miles from Itasca, IL)
- 2 days ago
- Chicago, IL (18 miles from Itasca, IL)
- 2 days ago
Hybrid role out of the Chicago, IL office. Step up as a Manager, Customer Success, where you will manage a team and oversee a department dedicated to maintaining and enhancing customer...
Bilingual Customer Care Coordinator
- Elgin, IL (11 miles from Itasca, IL)
- 2 days ago
- Elgin, IL (11 miles from Itasca, IL)
- 2 days ago
Description Working with customers and coordinating and scheduling customer events Schedule and host Customers' visits. Assisting with updating customer brochures and presentation. Responsible for...
Account Manager I - Commercial Treasury Management
- Chicago, IL (18 miles from Itasca, IL)
- 3 days ago
- Chicago, IL (18 miles from Itasca, IL)
- 3 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Chicago, IL (18 miles from Itasca, IL)
- 3 days ago
- Chicago, IL (18 miles from Itasca, IL)
- 3 days ago
Client Services Coordinator Job Description Title: Client Services Coordinator Duration: 5+ months Location: Chicago, IL (In-person) Shift Hours: M-F 8am - 5pm Pre-Screening Questions: Have you...
Demographic Data for Itasca, IL
Moving to Itasca, IL? Find some basic demographic data about Itasca, IL below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Itasca, IL
Highest Education Level
Customer Service Managers in Itasca, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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