Customer Service Manager Jobs in Idaho
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
JOB SUMMARY This role focuses on delivering top-notch service to key clients, requiring fluency in Mandarin, using the Straight2bank platform and resolving various cash-related issues. You will be...
Classification: Non-Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
Monitor and maintain performance metrics, including abandoned calls, wait time and other statistics related to call center management....
Remote WorkBilingual (Japanese) Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Boise, ID
- 8 days ago
- Boise, ID
- 8 days ago
at Oracle in Boise, Idaho, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP )...
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
at Wilson Language Training in Boise, Idaho, United States Job Description Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
at Logicalis, Inc. in Boise, Idaho, United States Job Description Develops and maintains strong understanding of customer's business, including their goals, strategy, and challenges and applies...
Store - NAMPA, IDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
at R1 RCM in Boise, Idaho, United States Job Description R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals,...
Customer Experience Manager (22501) JOB DESCRIPTION Customer Experience Manager - (22501) DESCRIPTION Idaho National Laboratory is hiring a Customer Experience Manager to work in our IT Customer...
Store - BOISE, IDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
at Resideo in Boise, Idaho, United States Job Description Resideo is hiring an Account Manager, who will be tasked with increasing market share, uncovering new opportunities, and driving the kind...
Remote WorkDemographic Data for Idaho
Moving to Idaho? Find some basic demographic data about Idaho below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Idaho
Highest Education Level
Customer Service Managers in Idaho offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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