Customer Service Manager Jobs in Idaho
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Customer Service Supervisor Job Description Reports To: Front End Manager Position Type: hourly Location: Retail Store Department: Front End Date: February 2024 About the Intermountain Division...
JOB SUMMARY This role focuses on delivering top-notch service to key clients, requiring fluency in Mandarin, using the Straight2bank platform and resolving various cash-related issues. You will be...
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
at TEKsystems in Boise, Idaho, United States Job Description Description The Customer Service Professional I provides information, education and assistance to members, providers, other insurance...
Remote WorkCustomer Service Manager (temporary with permanent potential)
- Idaho Falls, ID
- 14 days ago
- Idaho Falls, ID
- 14 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: A temporary Customer Service Manager with the potential for permanent....
Customer Service Manager (temporary with permanent
- Idaho Falls, ID
- 14 days ago
- Idaho Falls, ID
- 14 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: A temporary Customer Service Manager with the potential for permanent....
at EFI Global in Boise, Idaho, United States Job Description The Apply with SEEK option will be utilized for International applicants, mainly Australia. If this does not apply to you please use...
terminology and policy, HARRIET, HCPCS codes, group benefits, complex pharmacy claim workflow (including claim adjudication of claim processing and/or rejections) LICENSES or CERTIFICATIONS Required...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Victor, ID
- 16 days ago
- Victor, ID
- 16 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
at Datavant in Boise, Idaho, United States Job Description Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is...
Technical Account Manager - OpenShift Container Platform
- Boise, ID
- 28 days ago
- Boise, ID
- 28 days ago
Red Hat Technical Account Manager - OpenShift Container Platform in Boise , Idaho About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as...
Remote WorkOracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Boise, ID
- 29 days ago
- Boise, ID
- 29 days ago
at Oracle in Boise, Idaho, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP )...
Customer Care Coordinator (Part Time - Hybrid)
- Lewisville, ID
- 30+ days ago
- Lewisville, ID
- 30+ days ago
**Hybrid role - open to discussing combination in office and remote schedule Job purpose As the first point of contact for the majority of our consumer and customer inquiries, the Customer Care...
Demographic Data for Idaho
Moving to Idaho? Find some basic demographic data about Idaho below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Idaho
Highest Education Level
Customer Service Managers in Idaho offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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