Customer Service Manager Jobs in Eagle, ID
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Support Manager - 5397671004_10-6854
- Boise, ID (13 miles from Eagle, ID)
- 6 hours ago
- Boise, ID (13 miles from Eagle, ID)
- 6 hours ago
at Cribl, Inc in Boise, Idaho, United States Job Description Manage an industry leading team. Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. Review Cases,...
- Boise, ID (13 miles from Eagle, ID)
- 3 days ago
- Boise, ID (13 miles from Eagle, ID)
- 3 days ago
Classification: Non-Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
IT Technical Client Success Manager II
- Boise, ID (13 miles from Eagle, ID)
- 5 days ago
- Boise, ID (13 miles from Eagle, ID)
- 5 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Boise, ID (13 miles from Eagle, ID)
- 6 days ago
- Boise, ID (13 miles from Eagle, ID)
- 6 days ago
Call Center experience preferred. Minimum two years of related experience....
Customer Service Supervisor - Bilingual
- Boise, ID (13 miles from Eagle, ID)
- 6 days ago
- Boise, ID (13 miles from Eagle, ID)
- 6 days ago
Monitor and maintain performance metrics, including abandoned calls, wait time and other statistics related to call center management....
Remote WorkBilingual (Japanese) Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Boise, ID (13 miles from Eagle, ID)
- 9 days ago
- Boise, ID (13 miles from Eagle, ID)
- 9 days ago
at Oracle in Boise, Idaho, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP )...
Customer Success Manager - Cisco
- Boise, ID (13 miles from Eagle, ID)
- 11 days ago
- Boise, ID (13 miles from Eagle, ID)
- 11 days ago
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
- Boise, ID (13 miles from Eagle, ID)
- 11 days ago
- Boise, ID (13 miles from Eagle, ID)
- 11 days ago
at Wilson Language Training in Boise, Idaho, United States Job Description Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Success Manager - Cisco - WD83R_8-5953
- Boise, ID (13 miles from Eagle, ID)
- 14 days ago
- Boise, ID (13 miles from Eagle, ID)
- 14 days ago
at Logicalis, Inc. in Boise, Idaho, United States Job Description Develops and maintains strong understanding of customer's business, including their goals, strategy, and challenges and applies...
- Nampa, ID (15 miles from Eagle, ID)
- 15 days ago
- Nampa, ID (15 miles from Eagle, ID)
- 15 days ago
Store - NAMPA, IDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Supervisor, Customer Service (Doylestown)
- Boise, ID (13 miles from Eagle, ID)
- 18 days ago
- Boise, ID (13 miles from Eagle, ID)
- 18 days ago
at R1 RCM in Boise, Idaho, United States Job Description R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals,...
Full Time Customer Experience Manager
- Boise, ID (13 miles from Eagle, ID)
- 20 days ago
- Boise, ID (13 miles from Eagle, ID)
- 20 days ago
Store - BOISE, IDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Manager Client Services - Enterprise - West
- Meridian, ID (13 miles from Eagle, ID)
- 20 days ago
- Meridian, ID (13 miles from Eagle, ID)
- 20 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
- Boise, ID (13 miles from Eagle, ID)
- 28 days ago
- Boise, ID (13 miles from Eagle, ID)
- 28 days ago
at Resideo in Boise, Idaho, United States Job Description Resideo is hiring an Account Manager, who will be tasked with increasing market share, uncovering new opportunities, and driving the kind...
Remote Work- Meridian, ID (13 miles from Eagle, ID)
- 60+ days ago
- Meridian, ID (13 miles from Eagle, ID)
- 60+ days ago
... E Commercial St, Meridian, Idaho 83642 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus...
Demographic Data for Eagle, ID
Moving to Eagle, ID? Find some basic demographic data about Eagle, ID below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Eagle, ID
Highest Education Level
Customer Service Managers in Eagle, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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