Customer Service Manager Jobs in Norcross, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Alpharetta, GA (14 miles from Norcross, GA)
- 5 days ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 5 days ago
ADP is hiring a Sr. Relationship Manager Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP...
- Lilburn, GA (7 miles from Norcross, GA)
- 9 hours ago
- Lilburn, GA (7 miles from Norcross, GA)
- 9 hours ago
Location: Lilburn - Store 402: 650 Rockbridge Rd. Lilburn GA 30047 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Sr Lead Customer Experience Manager
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment...
- Alpharetta, GA (14 miles from Norcross, GA)
- 1 day ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service Lead - Part-Time
- Lithonia, GA (13 miles from Norcross, GA)
- 2 days ago
- Lithonia, GA (13 miles from Norcross, GA)
- 2 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Junior Customer Service Manager
- Smyrna, GA (17 miles from Norcross, GA)
- 3 days ago
- Smyrna, GA (17 miles from Norcross, GA)
- 3 days ago
self Entrepreneurial mentality Proven leadership skills Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics...
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
at Brown and Caldwell in Atlanta, Georgia, United States Job Description Description Brown and Caldwell (BC) is a leading environmental consulting firm committed to innovation, sustainability, and...
- Duluth, GA (4 miles from Norcross, GA)
- 3 days ago
- Duluth, GA (4 miles from Norcross, GA)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
How you'll help us Keep Climbing (overview & key responsibilities) Responsible for maintaining technical understanding for issues affecting customer product lines and coordinate and facilitate...
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Roswell, GA (13 miles from Norcross, GA)
- 4 days ago
- Roswell, GA (13 miles from Norcross, GA)
- 4 days ago
The Position Customer Service Manager Job Summary The Customer Service Manager will oversee Customer Service representatives; responsible for providing a strong customer experience through accurate...
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
About the Company: Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage...
Senior Manager, Customer Success (Mid-Market)
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
Ready to lead at scale and drive transformative impact? As an M2, Customer Success Manager (CSM) Leader at Intuit, you are at the helm of shaping the future of customer success. This isn’t just...
Demographic Data for Norcross, GA
Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.
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Salary for Customer Service Manager Jobs in Norcross, GA
Highest Education Level
Customer Service Managers in Norcross, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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