Customer Service Manager Jobs in West Palm Beach, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Seasonal Customer Experience Manager
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 3 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 3 days ago
Store - Palm Beach-Boca Raton, FL (East) Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Royal Palm Beach, FL (8 miles from West Palm Beach, FL)
- 6 days ago
- Royal Palm Beach, FL (8 miles from West Palm Beach, FL)
- 6 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Senior Director - Client Services
- Jupiter, FL (15 miles from West Palm Beach, FL)
- 8 days ago
- Jupiter, FL (15 miles from West Palm Beach, FL)
- 8 days ago
Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 11 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 11 days ago
Are you passionate about providing exceptional customer service and administrative support? Ameriprise is seeking a Client Service Coordinator to support branch activities, as well as provide...
Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute...
Bookkeeping- customer service -admin
- Hobe Sound, FL (24 miles from West Palm Beach, FL)
- 14 days ago
- Hobe Sound, FL (24 miles from West Palm Beach, FL)
- 14 days ago
un Bookkeeping- customer service -admin (Hobe Sound) Premium Painters 9425 se federal highway Hobe sound compensation: 18 to 21 per hour employment type: experience level: mid level job title:...
- Lantana, FL (10 miles from West Palm Beach, FL)
- 18 days ago
- Lantana, FL (10 miles from West Palm Beach, FL)
- 18 days ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
Client Service Coordinator - 005075
- Wellington, FL (8 miles from West Palm Beach, FL)
- 19 days ago
- Wellington, FL (8 miles from West Palm Beach, FL)
- 19 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 20 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 20 days ago
RELX INC Account Manager GME in Boca Raton , Florida Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy...
Customer Experience Manager -Tequesta
- Tequesta, FL (18 miles from West Palm Beach, FL)
- 27 days ago
- Tequesta, FL (18 miles from West Palm Beach, FL)
- 27 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Service Manager - Water Resources
- West Palm Beach, FL
- 30+ days ago
- West Palm Beach, FL
- 30+ days ago
Job Title - Client Service Manager - Water Resources Location - Minneapolis, MN | Tampa, FL | West Palm Beach, FL Job Type - Hybrid, Onsite ABOUT STANLEY CONSULTANTS Improving Lives Since 1913....
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 26 days ago
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 26 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
- Boca Raton, FL (21 miles from West Palm Beach, FL)
- 29 days ago
- Boca Raton, FL (21 miles from West Palm Beach, FL)
- 29 days ago
Are you a Customer Service Manager with experience of managing a team and used to working independently?...
Remote WorkClient Services Coordinator Care Management
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 30+ days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 30+ days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
- Riviera Beach, FL (5 miles from West Palm Beach, FL)
- 30+ days ago
- Riviera Beach, FL (5 miles from West Palm Beach, FL)
- 30+ days ago
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 030485 Customer Service Coordinator...
Demographic Data for West Palm Beach, FL
Moving to West Palm Beach, FL? Find some basic demographic data about West Palm Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in West Palm Beach, FL
Highest Education Level
Customer Service Managers in West Palm Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »