Customer Service Manager Jobs in Fort Lauderdale, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Doral, FL (24 miles from Fort Lauderdale, FL)
- 13 hours ago
- Doral, FL (24 miles from Fort Lauderdale, FL)
- 13 hours ago
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Customer Service Representative is responsible for providing...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 14 hours ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 14 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
Part time Customer Experience Manager
- Coral Springs, FL (13 miles from Fort Lauderdale, FL)
- 1 day ago
- Coral Springs, FL (13 miles from Fort Lauderdale, FL)
- 1 day ago
Store - FT LAUD-CORAL SPRINGS, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 1 day ago
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 1 day ago
Title: Client Services Coordinator Reports to: Director of Client Services Location: Delray Beach, FL Schedule: Full-Time | Onsite | Exempt COMPANY SUMMARY Pero Family Farms is a market share...
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 1 day ago
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 1 day ago
Title: Client Services Manager Reports to: Director of Client Services Location: Delray Beach, FL Schedule: Full-Time | Onsite | Exempt COMPANY SUMMARY Pero Family Farms is a market share leader...
Job Description: The Customer Service Manager is responsible for leading and directing the day-to-day Customer service operation and the Customer service personnel....
- Miramar, FL (16 miles from Fort Lauderdale, FL)
- 3 days ago
- Miramar, FL (16 miles from Fort Lauderdale, FL)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 6 days ago
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 6 days ago
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since...
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 6 days ago
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 6 days ago
ModMed is hiring a driven Customer Success Manager to join our positive, passionate, and high-performing Customer Success team focused on collaborating with leadership and teams across the...
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 6 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 6 days ago
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior...
Field Customer Success Manager II, SMB - Dedicated - Miami, FL
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
Field Customer Success Manager II - SMB Dedicated Location: Miami, FL - Field based role. Maximum of 1 hour commute if located slightly outside of Miami, FL. Toast is driven by building the...
Customer Service Manager, Airport Customer Operations
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Lead - Part-Time
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 8 days ago
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Associate Manager, Customer Care, Redi Carpet
- Coral Springs, FL (13 miles from Fort Lauderdale, FL)
- 12 days ago
- Coral Springs, FL (13 miles from Fort Lauderdale, FL)
- 12 days ago
Job Summary Responsible for the inbound Contact Centers in a small team setting. Maximizes the contact center operations through knowledge of contact center management tools. Responsible for team...
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 13 days ago
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 13 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Demographic Data for Fort Lauderdale, FL
Moving to Fort Lauderdale, FL? Find some basic demographic data about Fort Lauderdale, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fort Lauderdale, FL
Highest Education Level
Customer Service Managers in Fort Lauderdale, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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