Customer Service Manager Jobs in Fort Lauderdale, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 10 hours ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 10 hours ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Director, Client Services, Multifamily
- Fort Lauderdale, FL
- 10 hours ago
- Fort Lauderdale, FL
- 10 hours ago
Job Title Director, Client Services, Multifamily( ) Job Description Summary The Director of Client Services will represent Cushman and Wakefield's multifamily management platform locally and...
- Miami Beach, FL (24 miles from Fort Lauderdale, FL)
- 1 day ago
- Miami Beach, FL (24 miles from Fort Lauderdale, FL)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- North Miami, FL (16 miles from Fort Lauderdale, FL)
- 2 days ago
- North Miami, FL (16 miles from Fort Lauderdale, FL)
- 2 days ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
Moving Admin / Customer Service And Retention
- Pompano Beach, FL (7 miles from Fort Lauderdale, FL)
- 3 days ago
- Pompano Beach, FL (7 miles from Fort Lauderdale, FL)
- 3 days ago
Moving Industry Join Our Growing Team! Customer Service Representative Compensation: Competitive, based on experience. Are you an experienced Customer Service Representative with a background in...
Seasonal Customer Experience Manager
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 3 days ago
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 3 days ago
Store - Palm Beach-Boca Raton, FL (East) Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 3 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 3 days ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
Customer Experience Manager - Victoria's Secret - Aventura - Aventura, FL
- Aventura, FL (12 miles from Fort Lauderdale, FL)
- 6 days ago
- Aventura, FL (12 miles from Fort Lauderdale, FL)
- 6 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Experience Manager - Victoria's Secret - Pembroke Lakes - Pembroke Pines, FL
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 6 days ago
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 6 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Sr Customer Experience Manager
- Deerfield Beach, FL (13 miles from Fort Lauderdale, FL)
- 9 days ago
- Deerfield Beach, FL (13 miles from Fort Lauderdale, FL)
- 9 days ago
The CX Sr. Manager is responsible for managing and overseeing the administrative aspects of the sales process within the company. This role is also pivotal in shaping how customers perceive the...
Lead Account Manager, Client Services
- Pompano Beach, FL (7 miles from Fort Lauderdale, FL)
- 11 days ago
- Pompano Beach, FL (7 miles from Fort Lauderdale, FL)
- 11 days ago
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 11 days ago
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 11 days ago
Are you passionate about providing exceptional customer service and administrative support? Ameriprise is seeking a Client Service Coordinator to support branch activities, as well as provide...
- Lauderhill, FL (3 miles from Fort Lauderdale, FL)
- 11 days ago
- Lauderhill, FL (3 miles from Fort Lauderdale, FL)
- 11 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 12 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 12 days ago
We are looking for a dynamic, high-energy, self-starter, who lives and breathes customer service. This candidate will be ready to support both event organizers and their participants and answer...
Customer Service Lead - Part-Time
- Davie, FL (3 miles from Fort Lauderdale, FL)
- 12 days ago
- Davie, FL (3 miles from Fort Lauderdale, FL)
- 12 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Fort Lauderdale, FL
Moving to Fort Lauderdale, FL? Find some basic demographic data about Fort Lauderdale, FL below.
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Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Fort Lauderdale, FL
Highest Education Level
Customer Service Managers in Fort Lauderdale, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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