Customer Service Manager Jobs in Frankford, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Rehoboth Beach, DE (14 miles from Frankford, DE)
- 10 hours ago
- Rehoboth Beach, DE (14 miles from Frankford, DE)
- 10 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Salisbury, MD (23 miles from Frankford, DE)
- 7 days ago
- Salisbury, MD (23 miles from Frankford, DE)
- 7 days ago
Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create...
FT Assistant Manager Customer Service
- Delmar, DE (17 miles from Frankford, DE)
- 10 days ago
- Delmar, DE (17 miles from Frankford, DE)
- 10 days ago
FT Assistant Manager Customer Service Posting Date: 04/05/2025 Location: Delmar, DE Category/Area of Expertise: Retail Operations Job Requisition: 425937 Address: USA-DE-Delmar-38650 Sussex Hwy...
- Whaleyville, MD (7 miles from Frankford, DE)
- 23 days ago
- Whaleyville, MD (7 miles from Frankford, DE)
- 23 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Demographic Data for Frankford, DE
Moving to Frankford, DE? Find some basic demographic data about Frankford, DE below.
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Salary for Customer Service Manager Jobs in Frankford, DE
Highest Education Level
Customer Service Managers in Frankford, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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